Universal Member Support Specialist, Credit Union

External

University Of Southern California · Los Angeles

Full-timeOn-site2w ago

ComplianceDocumentationExcelLeadership

Cover Letter Connect

Prepare for this interview

Elite

AI-generated questions, company research, and talking points tailored to this role

Benefits

Why USC Credit Union is a Great Place to WorkMedical, Dental, Vision options through USC Network: Benefits & Perks - Employee GatewayDependent Care and Health Care Flexible Spending Accounts (FSAs): Family and dependent care resources - Benefits and PerksRetirement with up to 10% employer contributions: Retirement & savings - Benefits and Perk sTuition reimbursement: Tuition benefits - Benefits and PerksPaid Time Off (PTO) includes vacation accrual based on hire date and years of benefits-eligible service, including up to 12 sick days, 9 paid holidays, 1 paid personal day, 4 paid winter recess days, paid bereavement, and paid jury duty: Time off - Benefits and PerksLife and voluntary insurance benefits: Life and voluntary insurance benefits - Benefits and PerksWorkWell Center that provides programs, resources, and services to benefits-eligible staff and their dependents, that help them thrive in all areas of work-life wellness: WorkWell CenterOther generous perks and discounts: Benefits & Perks - Employee GatewayFight On!Health insuranceDental insuranceVision insurancePaid time offFlexible scheduleEquity / stock options

Additional Information

USC Credit Union is seeking a Universal Member Support Specialist to join its Member Experience team. Reporting directly to the Chief Experience Officer, this role provides on-site operational and staffing support across branch locations while helping deliver an exceptional member experience. The position combines teller operations, member service support, branch leadership assistance, training, and operational oversight to ensure smooth and compliant branch operations. Responsibilities include, but are not limited to: Provide on-site coverage to maintain staffing continuity, including teller support, member service functions, and branch leadership or assistant manager duties as needed. Maintain flexibility to work across various shifts and branch locations based on operational demands. Conduct branch visits to ensure compliance with credit union policies, procedures, and internal controls. Perform audits of cash drawers, vaults, negotiable instruments, and member documentation. Observe employee performance and service delivery, providing real-time coaching and guidance to improve member engagement and operational effectiveness. Support additional operational departments, including Digital Experience, Account Services/EFT, and Contact Center operations, when needed. Report audit findings, compliance concerns, operational issues, and service gaps to Retail Management and department leaders for follow-up. Foster a workplace culture aligned with the USC Code of Ethics, where employees feel valued and empowered to contribute. The ideal candidate will: A bachelor's degree in a related field. 3-5 years of experience in customer service, sales, retail banking, or a financial institution. Extensive knowledge of consumer lending products and services. Familiarity with financial regulations, including the Bank Secrecy Act, Regulation E, and the Gramm-Leach-Bliley Act. Strong interpersonal, written, and verbal communication skills. The ability to work independently and collaboratively in a team environment. Proven multitasking and relationship-building abilities in a sales or service environment. Experience with office management tools such as Google Workspace, Slack, and Microsoft Excel. Strong leadership, organizational, and operational skills. Knowledge of credit union service standards, loan operations, and applicable local, state, and federal regulations.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at University of Southern California? Share your experience

Interested in this role?

Apply on the company's website.

Cover Letter Connect