Supply Chain Process Lead with Dutch

About the role

Supply Chain Process Lead with Dutch Infosys Poland Sp. z o.o. - Łódź We are looking for a candidate with: Experience in working with supply chain and/or logistics processes English and Dutch on min B2 level (essential for client's communication purposes) Hands-on experience with SAP system ( must have ) Experience in End2End Order Management Process Ability to create and maintain process documentation Participation in process migration projects is considered an asset Strong analytical skills with the ability to view processes from a broader perspective in order to clarify and simplify them Strong communication skills and the ability to build effective relationships with various stakeholders involved in the process Very good knowledge of Microsoft Excel Your key activities: End2End Order management process (from order acquisition until order delivered to Customer door) capturing order entry/change/delivery creation/logistic process with creation of shipping documents / shipping instructions/invoicing Supporting customer queries and escalation process Inventory management (checking stock availability- system /cooperation with warehouse, stock allocation). Managing customer disputes (any discrepancies)/ claims/processing return orders Auditing carrier invoices Participation in Process Transition Knowledge Management - Creation of SOPs and training of other team members Triggering and managing process improvements both automation and process redesign You can expect from us: Performance bonus twice a year Employee referral program bonus Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite Access to training platform (self-learning), domain/soft/technical skills training Possibility to use Dutch language on a daily basis Private medical care at Medicover (with possible extension to family members) Reimbursement of Multisport card or points on MyBenefit platform Attractive group insurance Access to well-being platform, free meetings with a psychologist included Stable employment based on an employment contract No trial period IT equipment is provided by the Company Bonuses from the Social Fund Flexible starting hours Opportunity to participate in charity, sports and well-being events Hybrid model of work 2/3 or remote work from Poland Recruitment stages: CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback

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