Specialist II, Service Operations

Responsibilities

• Manage end-to-end PCN (Process Change Notification) processes, including documentation, tracking, and customer communication
• Collaborate with engineering, quality, and operations teams to evaluate process changes and ensure compliance with customer and regulatory requirements
• Interface directly with customers to explain changes, address concerns, and ensure alignment
• Perform data analysis to assess potential impact of process changes and support decision-making
• Prepare reports, dashboards, and documentation using Excel and related tools
• Drive continuous improvement initiatives related to PCN workflows and change control processes
• Ensure timely and accurate execution of PCN deliverables and milestones
• Serve as a bridge between local (Japan) customers and global teams, ensuring smooth cross-regional communication
• Qualifications - Required
• Minimum 5+ years of experience in the semiconductor equipment industry
• Strong proficiency in Microsoft Excel (e.g., data analysis, pivot tables, reporting)
• Native-level Japanese and business-level English proficiency (able to effectively communicate with both domestic customers and global teams)
• Proven experience in customer-facing roles, with strong communication and coordination skills
• Strong analytical and problem-solving abilities, especially in data analysis
• Bachelor's degree or above in engineering, science, or a related field
• Qualifications - Preferred
• Experience in PCN / ECN / change management processes
• Familiarity with semiconductor manufacturing or equipment processes
• Experience with data visualization tools (e.g., Power BI) is a plus
• Project management experience is an advantage
• Soft Skills
• Excellent interpersonal and communication skills
• Strong sense of ownership and accountability
• Ability to manage multiple tasks and priorities under pressure
• Detail-oriented with a continuous improvement mindset
• Navigate cross-cultural communication and work effectively in a global environment
• Apply today to be part of what's next.
• To learn more about ASM, find us at asm.com and on LinkedIn , Facebook , Instagram, X and YouTube .

Additional Information

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

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