Pharmacy Assistant Communications - Express Scripts Canada

About the role

Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians. Job Summary The Express Scripts Canada Pharmacy, with regional services across the country is transforming the Canadian prescription drug landscape and the way patients make decisions about their medications. Our Mississauga Pharmacy Location is seeking a Pharmacy Assistant Communications that provides meaningful support at the right time to our members for better health and peace of mind. In this role, you will be accountable for processing prescriptions refills, entry of patient care information into Kroll and taking action on member requests. We offer a competitive salary and total rewards package, along with a positive work environment built on solid corporate values: integrity, mutual respect, collaboration, passion, service and alignment. This position will work between 2 and 3 days per week. ESSENTIAL FUNCTIONS Accurately process prescriptions through Kroll including third party adjudication and rescheduling of next fill Recording and maintaining member information in the CRM system Answering questions from patients and/or resolve customer issues according to Ontario College of Pharmacist's regulations. Uphold quality and productivity standards on all transactions collecting information, processing RX orders and other types of service requests Obtaining prescription transfers from retail pharmacies Fax and call renewal requests to doctors and maintain member communications channels to ensure that the member does not run out of medications Support auto- notifications and call members for upcoming refills and renewals Ensure accurate and complete documentation is entered into the appropriate systems of all contacts (internal/external) to maintain high quality customer service Manage team mailboxes/e-mails Aid in management assigned tasks and projects Work collaboratively with other Registered Technicians, Member Advisors and Supervisors to ensure that best practices are shared Other responsibilities commonly performed by retail pharmacy assistants.

Requirements

• Pharmacy Assistant Diploma or Equivalent Experience
• 0-3 years' retail pharmacy experience
• Knowledge of healthcare/pharmacy, medical supplies & equipment and claims processing
• Excellent written, verbal and oral communication skills, including knowledge about the correct use of grammar, punctuation and spelling
• Experience in a Contact Centre would be an asset
• Team player with the ability to work independently
• Bilingualism (French & English) is an asset
• Strong customer service focus
• Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
• Strong interpersonal skills with ability to work independently with minimal supervision
• Flexible to situations and adaptable to change
• A thorough understanding of quality assurance and delivery of service excellence
• Must be able to work within the Pharmacy hours - Monday - Friday 7:30 am to 6:00 pm, occasional Saturdays and statutory holidays. This role may be required to work additional and/or alternate hours/days/shifts when required by management.
• Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly
• Accuracy in Data Entry is mandatory
• Why Join Us
• Competitive compensation, benefits and pension plan
• Career development and advancement opportunities
• A culture that celebrates innovation and collaboration
• Flexible work options and wellness programs
• Pre-Employment Requirements

Benefits

Additional Information

Job Title: Pharmacy Assistant Communications Location: Argentia Mississauga Employment Type: Full-time Reason for Vacancy: Replacement Work Arrangement: On-site Department Name: Pharmacy Operations Pay Typed: Hourly Pay Range: $21 to $24 Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.

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