Academic Support Specialist, Academic Advising
External
Unf · Jacksonville, FLFull-timeOn-siteToday
LeadershipRouting
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Benefits
$18.84 HourlyGeneral Description/Primary PurposeJob FunctionCoordinates services, provides referrals to campus resources, and collaborates with university partners to ensure timely, accurate, and student-centered support that promotes student success and retention.Provide one-on-one assistance to students and the public in person, by phone, email, and Zoom.Perform front desk duties including greeting visitors, answering and screening calls, monitoring Zoom walk-ins, and scheduling appointments/meetings.Respond to general inquiries regarding BCH programs, UNF policies, deadlines, and online programs, routing complex questions as needed.Assist students and online program participants with questions, issues, and onboarding requirements.Contact students regarding key deadlines (e.g., registration, payment, graduation, enrollment purge).Support academic advising operations, including applying/lifting program holds and assisting advisors/directors with administrative tasks.Serve as a liaison between students, faculty, advisors, and university stakeholders when needed.Assist online program directors and UNF Online staff with troubleshooting and student-related issues.Attend program-related meetings and support communication across departments.Review and route waiver requests; track approvals and notify appropriate staff for processing.Monitor student traffic (walk-ins/appointments) and recommend improvements to the student experience.Provide feedback to leadership on advising processes and student interactions.Marginal FunctionsPerforms related duties as required or deemed appropriate to the accomplishment of the responsibilities and functions of the department.Monitor email inboxes when Online Program Advisor is away or unavailable.Must be able to work on the occasional weekend/evening to assist/participate in University events and program orientations/informational sessions.During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off campus location or place or residenceRequired QualificationsBachelor's degree or a high school diploma and 4+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.Department Requirements:The position requires good interpersonal skills because it is often the first contact with customers of the BCH Advising Office.Experience working in customer service setting required.Experience in higher education admissions/enrollment services experience strongly encouraged.Strong interpersonal skills and communication skills (both spoken and written) are required.Must possess a strong sense of the importance of customer service.Must be well organized.Must have capacity to learn and implement strong conflict resolution skills.Must have strong computer skills.Must be familiar with enrollment services activities and responsibilities within the SUS. Total support of the goals, initiatives, policies and procedures of Academic Advising as set by both the President and the Provost is required.Statement(s) of UnderstandingThis position requires a background check. In conjunction with the University's policy, this position may also require a credit check.Equal OpportunityHealth insuranceVision insurance
Additional Information
Department Brooks College of Health, Advising
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