Associate, Client Success
External
Guidepoint · Athina, GreecePrepare for this interview
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About the role
Guidepoint is passionate about expanding our reach with both new and existing clients. We support all Guidepoint's service offerings, helping to build relationships and communicate how Guidepoint helps clients stay informed and make better business decisions. Our teams are motivated to provide custom offerings designed to help every potential client make the most of their partnership with Guidepoint. Guidepoint is seeking a qualified candidate for an Associate, Client Success role on the Institutional Client Success team. This person will support senior members of the team as they promote our services to various clients (Institutional companies), in order to grow overall usage. This is a hybrid position out of our Athens office.
Responsibilities
- Work within the Client Success team to increase user base at client firms by employing a thoughtful and strategic outreach approach
- Conduct cold calls, emails and other lead generation efforts to meet designated project, new client activation, and meeting targets
- Monitor client usage trends and identify inflection points in their usage data to proactively reach out and identify any potential pain points
- Onboard new client prospects and educate them on the different services Guidepoint has to offer either under an existing subscription, or opening new business/contracts
- Develop a working knowledge of corporate industries and help communicate Guidepoint's value add to clients in these sectors
- Work closely with the Client Service team to collect feedback on open client projects as well as advisors we have sent clients for review
- What You Have:
- 1-2 year of sales, business development, and/or account management experience (desirable)
- Bachelor's degree from a recognized institution
- Broad base knowledge of the sales process from lead generation to relationship management
- Excellent networking skills enabling reach out to prospective clients
- Excellent communicator capable of handling high-profile clients
- Demonstrated ability to work in a team atmosphere
- A desire to work in a fast-paced entrepreneurial environment
- Initiative and ability to handle increasing responsibility over time
- Excellent relationship management skills with stakeholders of varying seniority levels
- Proficiency in spoken and written English
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