Specialty Marketing Agent

Responsibilities

• Call owners to schedule owner update and education appointments at designated sales centers.
• Handle high‑volume inbound and outbound calls to book vacation packages for five participating resort locations.
• Confirm travel dates, eligibility, pricing, and presentation requirements with clarity and accuracy.
• Maintain exceptional speed and accuracy in all reservation and owner data entry.
• Provide professional, friendly service with excellent verbal phone communication and clear written follow‑up.
• Collaborate with peers and leadership to maintain an efficient workflow and consistent guest experience.
• Perform additional duties as assigned.

Requirements

• 1-2 years of call center, hospitality, customer service, or reservations experience preferred.
• Strong communication skills and attention to detail.
• Ability to work days, evenings, holidays, and a flexible schedule.
• Experience with five9.
• Experience with travel coordination, transportation scheduling, or resort operations is a plus.
• What You'll Get
• Opportunities to grow within the travel, hospitality, and resort industry.
• Why Westgate?
• Comprehensive Health Benefits - Medical, Dental, and Vision Coverage
• Paid Time Off - Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay - Access Your Earnings When You Need Them
• Family-Focused Benefits - Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) - Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship - Up to $40,000 for Team Members' Dependents
• Career Growth and Advancement Opportunities
• Community Involvement - Give Back and Make an Impact
• This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

Additional Information

Specialty Marketing Coordinator - Bellevue, WA | Full‑Time | $17.13 + Commission Now hiring a Specialty Marketing Coordinator to join our fast‑paced, on‑site call center in Bellevue, WA. In this role, you'll handle outbound owner engagement, book inbound vacation package reservations, and coordinate transportation for guests traveling to our Mexico properties. If you enjoy a high‑energy environment, thrive on customer interaction, and want strong earning potential, this role is an excellent fit.

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