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Client Manager

External
tsys logoTsys · Sydney, Australia
Full-timeOn-site6d ago
CRMMoveNegotiationRisk Management
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About the role

We're looking for a Client Manager to join our high-performing Sentral team, partnering closely with schools to drive value, engagement, and long-term success. This is a growth-focused, relationship-driven role where you will manage a portfolio of education clients, helping them maximise the value of Sentral while identifying opportunities to expand and strengthen our partnerships. You'll act as a trusted advisor combining strong commercial acumen with genuine care for client outcomes. SALARY The salary range for this position is AUD 110,000 to 117,000 per annum + superannuation and on target commision.

Responsibilities

  • Build and maintain strong client relationships, acting as the primary contact to drive engagement, resolve escalations, and deliver a seamless client experience
  • Proactively identify and deliver cross-sell and upsell opportunities, partnering with Sales and Product teams to grow portfolio value
  • Support onboarding, adoption, and ongoing success through tailored engagement, training, and product demonstrations
  • Develop and execute strategic account plans, including retention strategies, licence reviews, and risk management
  • Lead renewal conversations and negotiations to ensure long-term partnerships and revenue continuity
  • Capture client insights, deliver webinars and engagement sessions, and act as the voice of the customer to inform product and service improvements
  • ABOUT YOU
  • Essential
  • 2+ years' experience in Customer Success, Account Management, or Sales
  • Strong consultative, communication, and negotiation skills
  • Proven ability to build relationships across multiple stakeholder levels
  • Customer-first mindset with a focus on quality outcomes
  • Experience supporting users of complex software platforms (e.g. CRM, ERP, or Education systems)
  • Ability (or willingness) to obtain a Working with Children Check
  • Desirable
  • Experience in Education (e.g. former educator or EdTech experience)
  • Familiarity with school management systems such as Sentral
  • Tertiary qualification in Education or a related field

Benefits

Join a leading global technology brand that offers benefits you'll actually value, including:Flexible work arrangements that support your unique needs.18 weeks paid parental leave for either parent as well as two weeks paid secondary carer's leave.Women in Digital membership, granting you access to a host of member industry events and resources.Additional birthday, community giving, wellness and study leave.Our free and confidential Employee Assistance Program counselling service and wellbeing resources.A jam-packed calendar of cultural celebrations and social activities.Global career and professional development opportunities.Salary sacrifice and an Employee Stock Purchase Plan.READY TO APPLY?Want to join a team that places the needs of our people, clients and community at the heart of everything they do? APPLY NOW by submitting your CV.All final applicants for this position will be asked to consent to a criminal history check. Each applicatiFlexible scheduleEquity / stock optionsParental leave

Additional Information

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. ABOUT GLOBAL PAYMENTS Whether you're a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we're Already on it! That's why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year. Through local expertise and global scale, at Global Payments we deliver market-leading technology solutions through five regional sub-brands - Eway, Ezidebit, Sentral, Pigeonhole Software and Storman. These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants. We make a positive impact on our customers and communities through our values of Think like a client , Act like an owner , Win as one team. Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity . Sentral is a trusted cloud-based platform supporting over 3000 schools across Australia with student administration, data management and parent engagement. By reducing administrative workload, Sentral empowers teachers, administrators and school leaders to focus on improving student outcomes.

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