Datacenter Surge Program Manager (Travel Team)

Responsibilities

• Additionally, the Lead serves as a direct mentor and strategic guide to field leadership, optimizing resource allocation during peak periods and driving continuous process improvements across the organization.
• Operations & System Management
• Peak Period Planning: Lead the team in forecasting, planning, and executing deployment strategies for peak surge periods and large-scale group events.
• Policy Enforcement & Compliance: Ensure all travel arrangements-including complex itineraries, flights, accommodations, and per diems (updated quarterly)-comply with company policies, budget guidelines, and regulatory requirements. Escalate exceptions when appropriate.
• Process Optimization: Develop and implement advanced tools and protocols to efficiently manage visas, protocol letters, airport transfers, and itinerary optimizations (e.g., ticket class efficiencies) that benefit both the organization and the traveler.
• Crisis Management: Establish and oversee rapid-response protocols to handle travel-related emergencies, sudden itinerary changes, and complex logistical escalations calmly and efficiently.
• Team Management, Guidance & Capacity Building
• Field Leadership Support: Provide ongoing guidance, support, and strategic direction to field leadership and travel planners to ensure alignment with organizational goals.
• Resource Allocation: Monitor operational trends and field capacity to adjust staffing levels, formulate efficient workload distribution, and handle performance management for the team.
• Training & Upskilling: Train, mentor, and oversee staff to ensure maximum operational effectiveness. Develop, test, and implement training programs for upgrades to current travel software and system solutions.
• Internal Outreach: Create and execute an internal outreach plan to collaborate with various divisions, harmonizing processes and improving the overall travel experience for internal stakeholders.
• Metrics, Tracking & Reporting
• Data Integrity: Oversee and audit team filing and record-keeping systems to ensure 100% accuracy for financial and compliance tracking.
• Strategic Reporting: Produce and present data-driven insights to various leadership levels:
• Monthly: Performance and operational reports for the Senior Leadership Team.
• Quarterly: Divisional travel plans and budget variance reports for Divisional Directors.
• Annually: Comprehensive travel analytics and risk assessments for the Audit and Risk Committee.
• Key Requirements
• Experience & Technical Expertise
• Industry Experience: Minimum 4 years of data center operations experience, with track record of managing projects, KPI's, SLAs, and travel activities.
• Leadership Experience: Minimum of 2 years of direct supervisory experience, with a proven track record of managing, developing, and building capacity within a team.
• Global Logistics: Extensive knowledge of corporate travel management.
• Technical Proficiency: Hands-on experience with travel booking systems, corporate travel management platforms, project and resource planning.
• Skills & Competencies
• Communication: Strong communication skills to interface with everyone from field staff to executive committees.
• Analytical Thinking: Strong capability to develop metrics, monitor divisional travel plans, and translate raw travel data into actionable leadership reports.
• Cultural Intelligence: Ability to establish and maintain effective, respectful relationships with stakeholders from diverse cultural backgrounds.
• Crisis Resilience: Proven ability to handle travel emergencies and unexpected logistical challenges outside of regular business hours when necessary.
• EOS BENEFITS:
• At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:
• Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
• Meals, snacks, drinks, and desserts provided
• 10 Days of Paid Time Off (PTO) annu

Benefits

Additional Information

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

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