Key Account Manager

About the role

Mattel, Inc., a leading global play and family entertainment company, is seeking a high-impact Key Account Manager to lead the Walmart Dolls IP business and drive profitable growth across one of Mattel's most important retail partnerships. The Key Account Manager serves as the business owner for their category, responsible for strategy, customer relationships, sales execution, forecasting, promotional planning, and profitability. This individual will partner directly with Walmart merchants, planners, replenishment teams, and cross-functional Mattel partners to develop and execute growth strategies that create value for both organizations. The ideal candidate combines strong commercial and analytical skills with a collaborative approach to problem-solving. They can leverage data and insights to identify opportunities, develop customer-focused solutions, and work effectively across internal and external partners to deliver business objectives. This position will be based in our Rogers, Arkansas Sales office and will require travel to the customer and Mattel's corporate headquarters. What Your Impact Will Be: Manage Mattel Dolls IP product lines, serving as the primary business owner and maintaining direct relationships with buying, planning, advertising, merchandising, and finance teams. Achieve quarterly and annual sales, revenue, and profitability targets by leveraging data, consumer insights, and shopper insights to drive growth and optimize return on investment. Build and maintain strong customer relationships, serving as a trusted business partner and identifying opportunities to expand Mattel's presence within the category. Lead customer meetings and business reviews, providing data-driven recommendations that identify opportunities, mitigate risks, and support joint business objectives. Manage forecasting, inventory planning, and pledge reviews, proactively identifying risks and opportunities to deliver sales and profitability goals. Oversee trade funding, market development funds, and customer investments, ensuring effective resource allocation and strong ROI. Develop merchandising strategies, including line reviews, planograms, displays, and promotional programs, to improve assortment productivity, secure incremental space, and drive sales growth. Maintain accurate item setup, assortment management, and fill/cut reporting to support effective inventory management and flawless execution across the account base. Attend toy fairs, line reviews, and product previews while maintaining a deep understanding of Mattel brands, product lines, category trends, and competitive activity. Partner cross-functionally with Marketing, Sales Planning, Supply Chain, Customer Fulfillment, Finance, and Retail Marketing teams to ensure strong execution and customer support. Monitor category trends, competitive activity, and retailer strategies, translating insights into actionable recommendations that strengthen Mattel's position and support long-term growth. Foster One Mattel and work as a team, across categories, to enhance the local team culture.

Requirements

• Bachelor's degree in Business Administration or related field
• 5 years' related experience in either Consumer-Packaged Goods or Mass-Market Retailer. Experience in Account Management or related functions (forecasting and planning, category management, promotional planning, buying, etc.)
• Experience in Toys or General Merchandise categories preferred
• Experience working with Walmart or Sam's Club preferred
• Insights-based: Strong analytical capabilities with proficiency in Excel, PowerPoint, and retail data platforms (Retail Link / Scintilla experience preferred).
• Collaborative: Demonstrated success influencing cross-functional teams and external customers.
• Poised: Strong presentation, negotiation, communication and storytelling skills.
• Driven: Proven ability to manage multiple priorities and deliver results in a fast-paced, deadline-driven environment.
• Accountable: High attention to detail, integrity, and an ownership mindset with a commitment to delivering high-quality results.
• Curious: Proactive learner who seeks new opportunities, embraces challenges, and continuously looks for ways to improve the business.
• *The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate's work

Additional Information

Company Description CREATIVITY IS OUR SUPERPOWER. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. Job Description

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