Engineering Manager - Edge AI

Responsibilities

• Lead the day-to-day execution of the Edge AI team, translating long-term product vision into clear sprint roadmaps and measurable delivery milestones
• Own the migration of our AI assistant to an autonomous agentic setup, maintaining performance while expanding AI support across all merchant-facing channels
• Set the technical direction for LLM-powered system design, making clear tradeoffs across quality, latency, and cost
• Build a data-informed engineering culture by defining performance metrics, tracking delivery velocity, and using insights to continuously improve team health and throughput
• Hire, mentor, and develop a team of engineers and ML specialists - including interns - creating an environment where people grow and do their best work
• You'll be great for this role if...
• Strong hands-on background in ML/AI engineering or data science, with experience leading a team delivering production AI products
• Deep technical knowledge of LLM-powered system design, including RAG, embeddings, tool/function calling, and orchestration frameworks such as LangChain or LlamaIndex
• Proficiency in Python and core AI/ML libraries, including PyTorch and HuggingFace Transformers, with solid LLMOps/MLOps and CI/CD practices
• Proven track record of launching AI features end-to-end in production - from problem framing and prototyping through to reliable, measurable delivery
• Ability to lead with clarity, empathy, and accountability - building inclusive, high-performing teams while navigating ambiguity and managing stakeholders across technical and non-technical domains
• Why you should join SumUp
• 🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup
• 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
• 📚 A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education
• 💶 A corporate pension scheme where we match up to 20% of your contributions
• 🏖 Generous time off: enjoy 28 days of paid leave plus public holidays and special leave days
• 🏙 Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, subsidised office lunches
• 🌴 Break4me: 1-month sabbatical after 3 years of service
• 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team
• About SumUp
• Be empowered to do more that matters.
• At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Additional Information

Our AI Platform & Edge team sits at the heart of how SumUp is scaling intelligent, merchant-facing experiences across millions of interactions. We build and operate the AI systems - from LLM-powered assistants to agentic platforms - that directly shape how merchants get support, resolve issues, and engage with SumUp's products. As Engineering Manager for Edge, you'll take ownership of a growing, cross-functional team of engineers and ML specialists, leading the execution of some of our most technically complex and commercially critical AI initiatives. This is a rare opportunity to lead meaningful AI work at scale - not just shipping features, but shaping how an entire platform evolves.

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