Director, Operations (Healthcare/Pharmacy)

Responsibilities

• Proactively identify strategic growth initiatives and drive their implementation by conducting opportunity analyses, pitching to health system executives, and developing resourcing plans
• Lead site operations at health system partners including overseeing management of in-clinic pharmacy liaison team
• Meet or exceed both internal and external financial, operational, and patient outcome & satisfaction targets
• P&L ownership for financial results of health system partner sites
• Work cross-functionally with Shields functional leadership to optimize processes and drive operational improvements
• Collaborate and own relationships with health system stakeholders including clinic, pharmacy, and executive leadership up to Vice President level
• Responsible for developing and executing on account management plan at health system partners
• Leadership & day-to-day performance management and accountability to all dedicated staff supporting health system partners
• Coach and develop teams to ensure strong, ready-now talent pipeline for key positions
• Host social events onsite with teams to build comradery and culture
• Instill Shields patient-focused culture and ecosystem of teamwork, collaboration, and kindness
• Provide performance updates to Shields executive team
• Serve as a leader and coordinator in enabling the growth of new and existing specialty pharmacy programs, through high-profile ownership of strategic and operating initiatives
• Identify trends, resolves problems; and lead the development of new processes and initiatives to continuously improve the pharmacy's integration with prescribing clinics to ensure the best patient service;
• Serves as a subject matter expert and advisor to hospital partner executive teams on the continued growth of the specialty pharmacy program
• Constructs robust analyses and builds compelling materials to pitch innovative growth initiatives to hospital partner executives
• Accountable for taking growth initiatives from nascency to operational viability, while ensuring measurable impact to program growth and profitability
• Facilitate effective communication between the pharmacy, pharmacy liaisons (who will be located in the hospital's clinics), Shields PSC, and clinical areas throughout the hospital;
• Ensures best-in-class patient care is delivered to all patients, and proactively steps in to serve in any capacity;
• Communicate and collaborate with Shields corporate resources to effectively leverage respective subject matter expertise to ensure expectations are consistently exceeded
• Collaborate with pharmacy team to evaluate their pharmacy work flows and processes to advise on quality and operational improvement initiatives to maximize performance
• Manage, organize, and update relevant data using database applications;
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
• Experience/Requirements:
• Bachelor's Degree (MBA or other advanced degree preferred) or a minimum of 7+ years of relevant work experience and demonstrated success leading large, diverse teams
• Doctor of Pharmacy (PharmD) or BS in Pharmacy and be a licensed Ph

Benefits

Additional Information

Job Summary: This role is a leadership role overseeing 3 hospital partnerships in the New York City region. You will have ownership of the P&L, own strategic growth initiatives, client relationships with leadership at the client site as well as people leadership over a large team. The role is hybrid onsite 2-3x a week in the Bronx or Manhattan offices. Provides integrated support across stakeholders (providers, clinical staff, hospital administration, pharmacy, vendors) and throughout the outpatient specialty pharmacy program continuum of care. Responsible to ensure that the Specialty pharmacy is delivering "exceptional care," to all of their patients. Also responsible for proactively identifying growth opportunities for the specialty pharmacy program and building cost benefit analysis to determine initial viability. Provides day to day oversight of all pharmacy patient liaisons that will be integrated within clinics covering multiple specialties including but not limited to MS, Oncology, Pediatrics, Pulmonology, Rheumatology, Transplant, and Infectious Diseases. The liaisons are responsible for patient benefits investigation, prior authorization, and monitoring patient medication adherence to ensure that patients can seamlessly access their outpatient prescriptions. The Director of Operations will manage all aspects of Shield's day to day operations with hospital partners and is responsible for the overall financial performance within assigned health system partners. This individual will be responsible for coordinating with pharmacies, administrative, and clinical leadership to develop, implement, and monitor performance on growth initiatives while maintaining excellent patient and clinician satisfaction scores.

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