Starbucks Fountain Worker - On Call

Responsibilities

• It is the responsibility of the Fountain Worker to supply efficient and courteous service to our guests while displaying salesmanship and friendly hospitality skills. This position must also show a high level of professional and personalized guest service.
• ROLE EXPECTATIONS
• Responsibilities include, but are not limited, to the following:
• Attend team update meetings.
• Maintain uniform appearance according to established guidelines.
• Adhere to policies and procedures and Health Department regulations.
• Greet guests in a friendly and prompt manner to take orders for food and beverage items.
• Use suggestive selling techniques.
• Know all menu items.
• Know the locations of all Rio outlets and services available to the guests.
• Responsible for obtaining, reconciling, and returning cash bank at the beginning and end of shift.
• Accurately input food and beverage orders into the point-of-Sale system. Follow cash handling procedures and cash register policies.
• Rotate and date all products.
• Always invite guests back to the outlet.
• Relay all guests' complaints to the Manager on duty.
• Keep work area stocked with needed supplies, keep work area neat, clean, and organized.
• Prepare all coffee products as needed.
• Clean coffee machines daily and as needed.
• Follow standards for merchandising, stocking, rotating, and storing all products.
• Complete assigned side work.
• Turnover/takeover station according to established procedures.
• Must be able to handle a fast-paced environment, multiple tasks to be managed under time constraint.
• Must be able to handle heavy business volume and sensitive situations relating to staff and guest problems, in a timely manner & be able to grasp, hold, reach, bend, push-pull, and/or lift to 50 lbs.

Requirements

• Must have 6 months previous barista experience, Starbucks experience preferred.
• Work requires effective communication in English, both verbal and written form in a professional manner.
• Must present a neat and professional appearance.
• Work requires attention to detail and accuracy.
• Work requires interactions with customers, the public and co-workers.
• Work requires use of a computer and/or cash register.
• Previous experience as a barista trainer or training baristas.
• CERTIFICATIONS, LICENSES, REGISTRATIONS
• Food Handlers certification
• Must be able to qualify for licenses and permits required by federal, state and local regulations.
• PHYSICAL REQUIREMENTS
• Must be able to sit, stand or walk for extended periods of time with frequent bending, stooping, and lifting.
• Must be able to regularly lift and/or move up to 25-50 pounds unassisted in the performance of specific tasks as assigned.
• Must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.
• WORKING CONDITIONS
• Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.
• Close spaces while working with others.
• Able to work in outside weather conditions when needed.

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