Policy Assistant Manager (12-Month Contract - SGD 4000 - SGD 4500) - JO 28885

Responsibilities

• Handle and process incoming enquiries and case-related requests in accordance with established guidelines
• Review and assess applications or appeals, ensuring completeness and accuracy of supporting information
• Coordinate with relevant stakeholders to obtain required information and facilitate case resolution
• Support the management of complex cases involving multiple parties and follow-up actions
• Assist in data entry, documentation, and maintenance of case records in internal systems
• Contribute to service improvement initiatives, including identifying process gaps and suggesting enhancements
• Perform general administrative and operational support duties as required
• Key Requirements:
• Experience in customer service, case management, or administrative support roles
• Strong communication skills, both written and verbal
• Ability to manage multiple tasks and work with various stakeholders
• Good attention to detail and accuracy in documentation and data handling
• Able to work independently and manage priorities effectively
• Adaptable, resourceful, and willing to handle varied operational tasks
• Basic proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Only shortlisted candidates are notified. Thank you.
• BGC Group Pte Ltd (Outsourcing Department)
• EA 05C3053

Additional Information

Key Highlights: Office Hours: Monday-Friday Nearest MRT: Novena Station Be a part of a public service role supporting case processing, enquiries, stakeholder coordination, and administrative documentation to ensure accurate and timely service delivery.

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Company Intel

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