Sales Supervisor

About the role

Manage all Frontline Staff assigned Be a Leader to motivate and guide team members in becoming true Shilla Ambassadors Assist Retail Manager / Senior Retail Manager on recruitment needs Drive sales and work on sales initiatives to maximize sales potentials to achieve sales targets Handle all employee disciplinary matters, provide counselling and enforce disciplinary actions Ensure compliance of SOPs of selling standards, customer service quality and attitudes, grooming matters and adherence to all established operational policies and procedures Handle rostering and manpower planning Sales Reports and Targets Prepare all required sales reports and forecasting for assigned terminal Customer Service Work closely with Customer Service Team to manage and resolve customer-related feedback Store Management Conduct stock take exercises, monitor stocks, manage inventory levels and replenishment Ensure sufficient stocks of products and other requirement items Work closely with related Departments to review Visual Merchandising and product display Ensure all Incidents in store are duly reported and handled Work with Security Team on STEB & LAGS regulations Any other duties as per assigned KEY REQUIREMENTS & COMPETENCIES Minimum GCE 'O' Level Prior experience in Cosmetic and Perfume sales in a Supervisory capacity, with passion in the industry Experience in travel retail background preferred Excellent communication and interpersonal skills with a pleasant personality Strong customer service mentality, proactive and willing to learn attitude Dependable Leader with the proven sales records Bilingual, with the ability to speak third language an added advantage Able to perform retail operational hours, including weekends and public holidays Bilingual, with the ability to speak third language an added advantage Only those with legal rights to work in Singapore can apply

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