Customer Service Specialist-PVO
External
Experian · Santa Ana, CAPrepare for this interview
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About the role
Are you a natural problem solver with experience helping people and experience navigating complex challenges? At Experian, we're looking for a Customer Care Specialist-Personal Visit Office who excels in an evolving environment and is ready to contribute You won't just answer questions, you'll be a trusted advisor, a compliance champion. You'll work with teams to resolve escalated issues, interpret consumer disputes, and deliver world-class service. You will work onsite and report to the Customer Care Manager Main Responsibilities Resolve complex and escalated customer inquiries with accuracy face-to-face. Provide expert-level support for Experian's credit-related services and compliance processes. Ensure all customer interactions meet regulatory and internal compliance standards. Educate consumers on credit bureau procedures and advocate for credit improvement solutions. Collaborate with team members to enhance service delivery and maintain high customer satisfaction. Work onsite in the Santa Ana, CA office
Requirements
- What your background is:
- 1+ years of experience in a phone-based contact center environment.
- Experience interpreting and responding to customer requests and problem-solving skills.
- High school diploma required.
- Proficiency in customer service software, CRM systems, and basic computer applications.
- Must pass background checks, credit screening, and drug testing
- Office hours 8:30am-5:00pm PST
- Bilingual English/Spanish ability encouraged
- Additional Information
Benefits
Additional Information
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
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