Collections Supervisor

Requirements

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 2-4 years of experience in collections management, team leadership and customer services.
• Proficiency in using collection management softwares and tools, as well as Google or MS Office Suite (Excel, Word, PowerPoint).
• Knowledge of credit reporting procedures and compliance standards.
• Strong analytical skills with experience in performance measurement and strategy evaluation.
• Excellent organizational and problem-solving abilities, along with the capability to collaborate seamlessly with both internal teams and external agencies.
• Knowledge of how to give proper feedback and coaching. Work in team and under pressure
• Ability to demonstrate empathy and a supportive attitude when communicating with our clients, as well as a strong ability to communicate assertively, either orally and in writing.

Additional Information

About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy's point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy's credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth. This role The Collections Supervisor plays a critical role in enhancing the effectiveness and efficiency of the company's debt recovery process. This position leads a team that directly influences the organisation's financial stability by ensuring the timely collection of outstanding accounts. The supervisor is responsible for maintaining a healthy debtor portfolio, supporting the company's operational liquidity, and enabling growth. PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. PayJoy Principles Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

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