Associate Director, Corporate Quality Relationships

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Associate Director, Corporate Quality Relationships Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress. Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering-for each other, for our customers, and ultimately for the people who rely on the services we support. Discover what your 25,000 future colleagues already know: Why Syneos Health - We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. - We are committed to building an inclusive culture - where you can authentically be yourself. Central to this is our purpose - Driven to Deliver - which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone's life. - We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. Job Responsibilities Job Description JOB TITLE: Associate Director, Corporate Quality Relationships SELECT ONE: Corporate JOB CODE: SH1175 JOB FAMILY: Corporate Quality BUSINESS UNIT (COMMERCIAL ONLY): REPORTS TO: Director/Senior Director, Corporate Quality Relationships JOB SUMMARY Partners with our internal and external customers, providing them with expert quality support based on a deep understanding of current global Good Clinical Practice (GCP)/ GxP requirements and regulatory expectations with the ultimate goal of improved quality and increased customer satisfaction. May develop, manage and support a team to create a Quality to Quality interface across accounts, providing each relationship with a single point of contact for quality related. JOB RESPONSIBILITIES General Profile Provides quality oversight, support and consultancy for or within accounts, as assigned Supports the internal account and/or operational teams on quality delivery and continuous improvement Provides quality consultancy and support for project/program/functional/account level quality issues, audits, and inspections (e.g. support for audit/inspection preparation and response activities and inspection readiness activities) as outlined Partners with the responsible person for account management (or key project/account team members) and the customer Quality representative to develop and execute a Quality Management Plan/Quality Agreement that will meet the needs of the customer, if applicable. Performs complex conceptual analyses to evaluate the state of the quality of the complex projects/program/function or account using key quality metrics and/or key performance indicators obtained from the internal metrics team or other sources for projects/program/function or account Investigates quality trends, potential risks and mitigations with key project/program/function and account team members Presents information to key stakeholders, responsible person for account management, key project/account team members and the customer Quality representative, as applicable. May have direct management and accountability for CQR Professionals. Manage performance and remediate performance issues. Foster growth and development of Direct reports to ensure compliance with policy, procedure and regulatory requirements. Supports Direct reports related to goal setting, problem resolution and decision making. Recruit, interview and hire new CQR staff. Participate in CQR SOP/procedure development, training and implementation. Participate and/or develop key departmental initiatives Functional and Technical Expertise Requires depth and /or breadth of expertise within discipline and recognized in a function or geographic region Provides explanations and information to others on difficult issues Acts as a resource for others with less experience May coach, provides feedback, and guide others Requires supervisory skills and sufficient GxP/ regulatory/ technical/process and business knowledge to provide support to direct reports (as applicable). Complexity Solves complex problems and/or conducts complex analyses and translates concepts into practice Identify and support resolution of departmental problems including support of problems outside immediate team (as applicable) Decision M

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