Lead UX/UI Designer, Manager level

Responsibilities

• As a leader and maker, you'll be asked to handle responsibilities, including:
• Strategy & Planning
• Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience
• Engaging in portfolio prioritization to help set the strategy and product road map for the team
• Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
• Advocating for the customer through human-centered design methods, including: discovery, research, whiteboard sessions, and user testing
• Championing prioritization of design centered product enhancements grounded in research and analysis
• Working with partners and teams across various geographies
• Embracing and advocating for an experience mindset - this is as important to the work as the results
• Leading & Developing Teams
• Building and leading successful teams through career development by mentoring, coaching, and elevating others
• Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks
• Navigating conflict resolution within your team as well as within projects, teams and partner relationships
• Participate in hiring by reviewing resumes, conducting interviews and attending consensus
• Discovering & Delivering
• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
• Driving end-to-end product design by:
• Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends
• Framing problems, defining insights, and designing new methodologies/practices to serve customer needs
• Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
• Planning and facilitating workshops with internal and external stakeholders to align with business needs
• Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
• Storytelling through business acumen and presenting visual concepts to various stakeholders
• Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Requirements

• 6 years of experience working in a Product Design role
• Experience managing a cross-functional team
• Experience designing for cross channel experiences
• Experience working with a variety of business partners and delivering outcomes
• Experience with design and prototyping tools, such as Figma, Adobe Products, and/or Sketch
• Familiarity with working and contributing to and established design system
• At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
• McLean, VA: $158,400 - $180,800 for Manager, Design
• New York, NY: $172,800 - $197,200 for Manager, Design
• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your

Additional Information

Lead UX/UI Designer, Manager level We are currently seeking a Lead UX Designer to join our team. We are passionate about advocating for user needs and delivering world-class products that redefine our customers' day-to-day financial activities. The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

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