Production Support Engineer

About the role

At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, we're a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We're investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community. We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington's Best Workplaces in the Puget Sound Business Journal. At Rover we're committed to creating an accessible, inclusive, and welcoming community, which starts with our employees. Want to make an impact? Join our pack and come work (and play!) with us. Meet the Site Reliability and Production Support Team The support engineer would be joining the Site Reliability (SRE) Team. The SRE team is responsible for the Rover platform's overall performance, scalability, and reliability. We use observability tools, investigative skills, and data to help our engineering teams deliver a stable, reliable, and robust experience for our owners and sitters. The SRE team is part of the Platform Engineering division. As such, we work broadly across the company, serving many partners and requiring exceptional partner communication and relationship building.

Requirements

• Please note that this role is part of a cross-regional team and may require some flexibility in working hours to ensure good alignment with the rest of the team. We follow a hybrid model (Mondays & Thursdays in our office in Poblenou, Barcelona).
• 2+ years of experience in a Production Support, Application Support, Technical Operations, Site Reliability Engineering (SRE), Support Helpdesk or Engineering role focused on production system operations.
• Hands-on experience using monitoring and observability platforms to investigate live incidents. (e.g., Splunk, Datadog, ELK).
• Solid experience with database systems, including the ability to write and execute complex SQL queries for data analysis and issue resolution.
• Experience coordinating between CX or non-technical teams and engineering, comfortable with technical and non technical communication.
• Proficiency in at least one scripting language (e.g., Python, Bash) for automation and ad-hoc analysis.
• Bonus: Experience with incident management frameworks (e.g. PagerDuty, OpsGenie) and platforms such as Jira Service Management or Zendesk.

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