Customer Relations Associate

Responsibilities

• Manage customer interactions end-to-end across phone, chat, and email, ensuring timely resolution, high quality, and accurate CRM documentation.
• Execute targeted outbound campaigns to engage customers, drive product adoption, and support retention and revenue initiatives.
• Identify customer needs and recommend relevant solutions, contributing to cross-sell, upsell, and customer value growth.
• Collaborate with Marketing and internal stakeholders to support campaign execution, promotions, and customer lifecycle programs.
• Own escalations and complex cases, ensuring proper routing and follow-through with internal teams until resolution.
• Capture customer insights and feedback to improve products, processes, and campaign effectiveness.
• Deliver against operational and commercial KPIs, including CSAT, productivity, resolution metrics, and campaign performance.

Requirements

• Customer centric with problem solving mindset
• Self-motivated to reach resolution, proactive and willing to take ownership
• Great communication skills
• Attention to details
• Qualification requirement:
• 2-4 years of experience in Customer Care, Customer Relations, or similar roles
• Experience handling multi-channel customer interactions (phone, chat, email)
• Familiarity with CRM or case management systems
• Strong problem-solving and multitasking skills
• Commercial mindset with ability to identify growth opportunities
• Strong communication skills with fluency in English (additional APAC languages are a plus)
• #LI-SL3
• The Payoneer Ways of Working
• Act as our customer's partner on the inside
• Learning what they need and creating what will help them go further.
• Do it. Own it.
• Being fearlessly accountable in everything we do.
• Continuously improve
• Always striving for a higher standard than our last.
• Build each other up
• Helping each other grow, as professionals and people.
• If this sounds like a business, a community, and a mission you want to be part of, apply today.

Additional Information

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows-including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence-we give businesses the tools they need to work efficiently worldwide and grow with confidence. The Customer Relations Associate (CRA) plays a dual role within APAC Operations-delivering operational excellence in customer support while proactively engaging customers to drive product adoption, retention, and revenue growth. This role partners closely with Marketing and cross-functional teams to execute targeted campaigns and enhance the overall customer experience. Seoul | Hybrid | Full Time

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