Regulatory Response Analyst, Risk Containment (Bilingual Portuguese) - Trust and Safety

Responsibilities

• Investigate, manage, and resolve global cases reported across multiple channels for TikTok, including review of potentially graphic, controversial, or offensive content across the Brazilian market.
• Craft comprehensive incident reports and clearly communicate analysis, findings, and escalation rationale to key stakeholders.
• Analyze incident trend data to identify process improvement opportunities and provide actionable recommendations to proactively enhance processes, policies, and products.
• Conduct thorough root cause analyses to address underlying issues and implement corrective actions to prevent recurrence.
• Collaborate with global, cross-functional teams, including regional Trust & Safety, Public Policy, Legal, Product, and Engineering, to develop effective solutions.
• Lead ad hoc and strategic projects from inception through successful implementation.
• Maintain composure and sound judgment in ambiguous situations.

Requirements

• Minimum Qualification(s):
• Bachelor's degree with relevant work experience.
• Proficiency in Portuguese required (reading and writing). This role requires reviewing content, case materials, and official documentation in local languages, as well as communication with government entities, regulatory bodies, and external partners across the Brazilian market.
• Strong knowledge of political dynamics, threat actors, social media challenges, common Trust & Safety abuse vectors, and the current regulatory landscape.
• Experience navigating regulatory inquiries and compliance frameworks, with a process oriented approach to incident management.
• Ability to thrive, manage escalations effectively, and collaborate across diverse, globally distributed teams.
• Flexibility to work across global time zones with availability for weekend shifts as required.
• Preferred Qualification(s):
• Strong quantitative skills and a data driven mindset, with proficiency in SQL or Excel.
• Prior experience in Trust & Safety, fraud prevention, regulatory compliance, or risk management.
• Excellent interpersonal skills with the ability to distill complex issues for both technical and non-technical stakeholders.
• Job Information
• [For Pay Transparency] Compensation Description (annually)
• The base salary range for this position in the selected city is $70304 - $136000 annually.
• The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
• For Los Angeles County (unincorporated) Candidates:
• Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
• Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
• Exercising sound judgment.

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