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IT Helpdesk Technician

External
murgadoautomotive logoMurgadoautomotive · Chicago, IL
Full-timeOn-site2mo ago
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About the role

Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our Chicago locations in Illinois. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems. The Ideal Candidate You are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes.

Responsibilities

  • Serve as the initial point of contact for technical support via phone, email, and ticketing system
  • Provide remote support using RMM tools (e.g., ConnectWise Automate)
  • Install, configure, and maintain desktop hardware, software, and peripherals
  • Manage user accounts, permissions, and access controls
  • Troubleshoot and support desktop, laptop, and printer issues
  • Escalate unresolved issues to senior IT staff as appropriate
  • Provide accurate information about company IT services and products
  • Suggest improvements to IT procedures and user experience
  • Document support issues, resolutions, and feedback in a clear and concise manner
  • Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays)
  • Communicate clearly in English (additional languages a plus)

Requirements

  • 1-4 years of experience in a help desk or IT support role
  • Strong troubleshooting and analytical skills
  • Detail-oriented with excellent organizational skills
  • Valid driver's license and reliable transportation
  • Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus
  • Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plus

Benefits

Competitive compensation based on experience and performanceComprehensive benefits package (medical, dental, vision, and retirement)401(k) with company matchA collaborative and supportive team cultureOpportunities for professional growth and career advancementEmployee discounts on company productsIf you are passionate about technology and ready to contribute to a growing IT team, we'd love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps.We are an employer who participates in the E-verify program with the Department of Homeland and Security.

Additional Information

IT Helpdesk Technician

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