SME (Small Medium Enterprise) Account Specialist

Responsibilities

• Engage with customers of various sizes, conducting outfield visits to build relationships and understand needs
• Negotiate and prepare quotations for local and cross-trade shipments to shippers
• Liaise with overseas agents to resolve cross-trade shipment issues, including space allocation, local charges, and free time concerns
• Develop and track account base performance to identify growth opportunities
• Monitor customer performance with the Business Development Manager and recommend actions to meet targets
• Analyze quarterly survey results to enhance customer satisfaction
• Lead Import Push-Pull campaigns by collaborating with Indoor Sales and other stakeholders to propose relevant services
• Manage rate and freight-related activities, ensuring accuracy and timeliness
• Coordinate with trade managers on rate and free time filings
• Create and submit Out of Gauge (OOG) applications for Business Unit approval
• Follow up on quotations, credit applications, and free time requests with all stakeholders
• Provide competitor and market rate feedback to line manager for rate reviews
• Monitor and ensure timely filing of sales quotations before closing dates
• Enter rate details into quotation negotiations and process auto-rating upon shipment materialization
• Verify correct freight manifesting for shipments
• Lead troubleshooting of rating issues by collaborating with stakeholders to resolve problems
• Ensure successful auto-rating processes for shipments
• Required competencies and certifications
• Excellent communication skills, fluent in English
• Ability to work independently with minimal supervision
• Minimum 2 years of working experience in a shipping line
• Preferred competencies and qualifications
• Proactive and assertive approach to work
• Strong team collaboration skills
• Result-oriented mindset
• High level of independence
• Other Information
• Applications to be sent to: Ms Joveal Ho, Finance & HR Manager, Singapore @ ho.joveal@zim.com

Additional Information

Job Summary Engage with customers to negotiate quotations and manage shipments locally and cross-trade. Collaborate with agents and internal teams to resolve shipment issues, monitor customer performance, and drive sales campaigns to achieve targets.

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