Spaceport Operations Technician - Night Shift

Responsibilities

• Operations & Guest Experience
• Oversee overnight operations for Starbase residents and traveler hotel accommodations
• Answer guest and resident questions while maintaining knowledge of the Starbase property and services
• Hotel & Residential Coordination
• Relocate guests and residents to alternate units when issues cannot be resolved
• Facilities & Cleanliness Standards
• Conduct daily inspections of rooms, homes, Airstreams, public areas, and surrounding roads to ensure cleanliness and check-in readiness
• Perform housekeeping functions and maintain high standards of cleanliness across all guest-facing spaces
• Collaborate with Facilities and Housekeeping to escalate and track maintenance needs
• Transportation Support
• Manage Tesla staging, approve/deny reservations, and coordinate airport shuttles and LotX routes
• Update driver metrics in PowerBI and support on-site transportation operations as needed
• Communication & Reporting
• Monitor and respond to the Starbase living inbox, Tesla reservation inbox, Switch reservations, and Jira tickets
• Monitor the on-call phone and Starbase Neighbors team chat, and handle urgent communications
• Communicate with residents regarding services and changes, and document shift activities through reports and pass-downs
• Continuous Improvement & Team Support
• Drive continuous improvement by identifying and implementing operational or guest experience enhancements
• Support team training, mentoring, and general operational needs during 3rd shift

Requirements

• High school diploma or equivalency certificate
• 1+ years of hospitality, facilities, custodial, or operations experience
• PREFERRED SKILLS AND EXPERIENCE:
• Strong organizational and time management skills with the ability to prioritize multiple tasks
• Demonstrated ability to uphold high standards of cleanliness, functionality, and guest satisfaction
• Effective communicator with the ability to work independently in a fast-paced environment
• Comfortable identifying issues, submitting tickets, and proactively driving solutions
• ADDITIONAL REQUIREMENTS:
• Must be available to support overtime and occasional weekend events as needed
• Must be able to work the following night shift: F-M, 6:00 PM to 6:00 AM
• Stand: Up to 6 hours per day
• Sit: Up to 6 hours per day
• Push/Pull: Up to 50lbs. (unassisted) 2 hours or longer per day
• Overhead reach: Up to 1 hour per day
• Walk: Up to 3 hours per day
• Lift/Carry: Up to 25lbs. (unassisted) 2 hours or longer per day
• Climb (ladder/stairs): Up to 1 hour per day
• Kneel/Crouch: Up to 1 hour per day
• Upper body twist: Up to 1 hour per day
• Ability to work at temperatures over 80 degrees up to 3 hours per day
• Candidate must be capable of safely performing the physical requirements of the job listed in the job description. Candidate may be required to complete a pre-employment questionnaire and/or physical to confirm these capabilities, which may include a medical history review
• ITAR REQUIREMENTS:
• Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com .

Additional Information

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. SPACEPORT OPERATIONS TECHNICIAN - NIGHT SHIFT The Spaceport Operations Technician will take ownership of residential units, hotel operations, and social-facing spaces at Starbase during overnight hours. This role serves as the primary point of contact for urgent issues and ensures all areas remain clean, functional, and guest-ready.

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