Manager Customer Relations

Responsibilities

• Supervise, schedule, and support Veterinary Teaching Hospital Assistant teams to ensure consistent staffing coverage across hospital services
• Recruit, hire, train, and evaluate staff, including onboarding, performance management, and ongoing development
• Partner with hospital leadership, clinicians, faculty, and staff to support daily operations, communication, and service delivery
• Oversee hospital scheduling processes and systems to support efficient coordination across service areas
• Address and resolve client concerns, serving as a liaison between clients, clinicians, and staff to support a high quality service experience
• Additional Details
• Hours: Swing shift, 1:00PM - 10:00PM.
• Flexibility is required to adjust hours for morning meetings, trainings, and operational needs.
• Some evening, weekend, and holiday coverage is required to support 24 hour hospital operations.
• This is an on site position within a veterinary teaching hospital.
• Role includes direct supervisory responsibilities.
• Work environment includes interaction with clinical areas and animal patients.
• About the Department
• The Lloyd Veterinary Medical Center, part of Iowa State University's College of Veterinary Medicine, is a full service teaching hospital offering advanced diagnostic, medical, and surgical care for small and large animals while supporting the education and training of future veterinarians.

Requirements

• Experience scheduling staff across multiple shifts or service areas.
• Supervisory experience, including responsibility for staff oversight.
• Experience developing and implementing standard operating procedures (SOPs).
• Experience performing accounting, financial tracking, or billing-related tasks.
• Experience working in a high-level customer service role with responsibility for resolving complex issues.
• Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.
• Application Instructions:
• To apply for this position, please click on "Apply" and complete the Employment Application. Please be prepared to enter or attach the following:
• Resume/Curriculum Vitae
• Letter of Application/Cover Letter
• Why Choose Iowa State University?
• Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday, and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
• Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.
• If you have questions regarding this application process, please email employment@iastate.edu, or call 515-294-4800 or Toll Free: 1-877-477-7485.
• Appointment Type:
• Regular
• Number of Months Employed Per Year:
• 12 Month Work Period
• Time Type:
• Full time
• Pay Grade:
• PS807
• Original Posting Date:
• May 21, 2026
• Posting Close Date:
• Job Requisition Number:
• R19275
• General ISU compensation information ca

Benefits

Additional Information

Position Title: Manager Customer Relations Job Group: Professional & Scientific Required Minimum Qualifications: High school diploma or equivalent and 5 years of related experience Job Description: Summary of Duties and Responsibilities: The Lloyd Veterinary Medical Center is looking for a Manager of Customer Relations to help lead daily operations and support the teams that keep our hospital running. This role is a great fit for someone who enjoys working with people, solving problems in real time, and helping create a positive experience for both clients and staff. At the Lloyd Veterinary Medical Center, we provide specialized medical and surgical care for companion and large animals across Iowa and the surrounding region. Our teams of clinicians, residents, interns, technicians, staff, and students work together around the clock to provide the highest level of care. In this role, you will oversee a team of veterinary teaching hospital assistants, help coordinate staffing and scheduling, support employee development, and work closely with clinicians and hospital leadership to keep things running smoothly. No two days are exactly the same, and you will play an important part in supporting both people and operations in a busy teaching hospital environment.

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