VP-Privileged Access Management (PAM) Engineer (L12)Engineer (L12)

Responsibilities

• Administer and maintain Delinea Secret Server, Server Suite, platform components, and Delinea Just Enough Privilege (JEP) to ensure stable and compliant operations.
• Perform daily health checks of the Delinea environment, validate job/rotation status, and ensure service availability and performance.
• Remediate platform issues and credential management failures (e.g., rotation/check-out failures), perform root cause analysis, and implement corrective actions.
• Partner with credential owners and application teams to convert statically managed credentials into dynamically managed (vaulted and rotated) credentials.
• Integrate IT systems, applications, and network devices with the PAM vault, including databases, ServiceNow, and other enterprise platforms.
• Support the full lifecycle of privileged credentials, including onboarding, vaulting, rotation, access policies, and audit support.
• Leverage out-of-the-box Delinea integrations and customize configurations when required to meet business needs.
• Collaborate with security, network, infrastructure, and application teams to ensure secure connectivity, compliance, and successful onboarding.
• Provide on-call support to respond to incidents, outages, and urgent credential access/rotation issues.
• Apply patches and upgrades, monitor logs and system health, and optimize platform performance and reliability.
• Document configurations, integrations, operational procedures, and incident/root cause findings.
• Leadership & Team Support Responsibilities (Added)
• Lead by example as a hands-on engineer, actively performing PAM engineering tasks while setting standards for quality, security, and operational excellence.
• Provide day-to-day guidance and support to team members (prioritization, troubleshooting assistance, technical direction), ensuring timely resolution of platform and credential issues.
• Mentor and upskill peers on Delinea capabilities, integrations, troubleshooting practices, and credential lifecycle management.
• Coordinate work across stakeholders (security, infrastructure, network, application teams) to drive onboarding and remediation efforts to completion.
• Promote operational discipline, including runbooks, repeatable processes, incident response consistency, and continuous improvement through lessons learned/root cause reviews.
• Communicate effectively during incidents and escalations, helping drive clarity, accountability, and rapid restoration of service.

Benefits

Additional Information

Job Description: Job Description Job Title : VP-Privileged Access Management (PAM) Engineer (L12) Company Overview: - Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry's most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. - We have recently been ranked #2 among India's Best Companies to Work for by Great Place to Work. We were among the Top 50 India's Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. - We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. - We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. Organizational Overview: This Privileged Access Management team will partner with credential owners and application teams to transition statically managed credentials to dynamically managed credentials, improving security posture and operational consistency. Role Summary/Purpose: - We are seeking a highly skilled PAM Engineer with proven experience in Delinea Secret Server, Server Suite, and Delinea Just Enough Privilege (JEP) to manage, support, and enhance our privileged access management environment. This role includes daily operational ownership of the Delinea platform-performing health checks, remediating system and credential management failures, and ensuring reliable credential rotation and vault operations. The PAM Engineer will partner with credential owners and application teams to transition statically managed credentials to dynamically managed credentials, improving security posture and operational consistency. In addition, this role requires strong leadership characteristics-the ability to lead and support a team through clear direction, collaboration, mentoring, and operational rigor-while also remaining hands-on and capable of performing the core engineering tasks. The ideal candidate will support integrations, troubleshoot issues, collaborate across teams, and participate in an on-call rotation to maintain compliant and resilient PAM services.

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