Systems Manager

About the role

Brahm Centre is a registered mental health charity dedicated to promoting happier and healthier living through holistic programs. We empower individuals to create their own happiness. We are a full member of the National Council of Social Services (NCSS) and an Institution of Public Character (IPC). We offer science-based mindfulness programs to enhance mental well-being. We have a care management team supported by trained volunteers. Working with the Agency for Integrated Care (AIC), the Ministry of Health (MOH) and healthcare and educational institutions, we support the community through health education, case management, counselling services and outreach. We offer wellness programs and art courses designed to enhance overall well-being. Role Overview The Systems Manager leads and maintains the organisation's digital ecosystem, ensuring reliable operations, strong governance, and continuous digital improvement. The role oversees CRM and Microsoft platforms, driving efficiency, data integrity, and user adoption, while promoting innovation through automation and AI.

Responsibilities

• Ensure stable operations with high uptime and compliance.
• Lead cloud transformation and enhance scalability.
• Strengthen CRM and Microsoft usage to improve collaboration and productivity.
• Deploy automation and AI to reduce manual processes and improve decision‑making.
• Establish governance and ensure data security.
• Mentor team and engage stakeholders to align technology with business needs.
• Success Measures
• High system uptime (≥99%) and successful compliance re-certifications.
• Completion of key transformation projects on time with minimal disruption.
• Increased user adoption and satisfaction with digital tools.
• Measurable reductions in manual processes through automation.
• Successful launch of AI initiatives with demonstrated productivity gains.
• Strengthened data governance and improved data quality.
• Positive feedback from centre operations and stakeholders.

Requirements

• Hands‑on leadership with adaptability and fast learning.
• System management expertise, including CRM and Microsoft platforms.
• Innovative mindset with awareness of AI and digital transformation.
• Strategic balance between operations and long‑term initiatives.
• Team leadership and stakeholder engagement skills.
• Passion for community impact, leveraging digitalisation for resilience and wellness.

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Company Intel

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