Executive Director, Client Partnership - West Coast ONLY

About the role

Executive Director, Client Partnership at DEPT® are senior leaders responsible for driving the growth, performance, and innovation of strategic client relationships. You serve as a trusted advisor to senior client stakeholders, helping them navigate complex marketing, experience, and technology transformation challenges. You combine strong commercial instincts with strategic thinking, ensuring that the work we deliver drives meaningful business impact. Executive Directors lead clusters of accounts and are responsible for shaping account strategy, expanding DEPT's capabilities within their client portfolio, and ensuring strong financial performance. You bring a clear point of view to clients and internal teams alike, and are able to "hold court" with senior stakeholders while connecting brand, experience, data, and technology into a coherent growth strategy. Success in this role requires curiosity, strong commercial leadership, and the ability to operate end-to-end across the agency lifecycle; from defining opportunity areas and shaping strategy to building operating models and expanding scope over time. Most importantly, Executive Directors build trust with senior clients, and set the tone for excellence in how DEPT operates.

Responsibilities

• The Executive Director role combines client leadership, commercial ownership, growth strategy, and organizational leadership.
• CLIENT LEADERSHIP & STRATEGIC PARTNERSHIP
• Serve as the senior strategic partner for key clients, building trusted relationships with executive stakeholders across marketing, product, and business leadership.
• Lead the development of long-term account strategies that align DEPT's capabilities to clients' evolving business objectives, growth ambitions, and competitive landscape.
• Bring a strong strategic point of view to client conversations, challenging thinking constructively and guiding clients toward new opportunities for growth and transformation.
• Facilitate executive-level conversations around brand, experience, technology, and operating model transformation.
• Act as the primary senior escalation point for client issues and ensure they are resolved quickly and constructively.
• Represent DEPT® at the executive level within client organizations and strengthen our reputation as a strategic partner.
• Lead and support major pitches, proposals, and strategic initiatives within existing accounts.
• ACCOUNT GROWTH & COMMERCIAL PERFORMANCE
• Own the commercial health and growth of assigned accounts, including revenue expansion, profitability, and scope management.
• Define and lead account growth strategies, identifying whitespace opportunities across DEPT's capabilities including creative, media, experience, content, data, and technology.
• Identify, shape, and close cross-sell and up-sell opportunities by connecting client business goals with DEPT's integrated capabilities.
• Lead strategic discussions with clients around scope expansion, new initiatives, and transformation programs.
• Ensure accurate financial forecasting and reporting across assigned accounts, including revenue projections, margin performance, and pipeline visibility.
• Partner closely with Finance and leadership to maintain strong pipeline hygiene, forecasting accuracy, and long-term account planning.
• Ensure accounts operate within healthy financial parameters by proactively managing scope pacing, utilization, and profitability.
• EXPERIENCE & TRANSFORMATION LEADERSHIP
• Operate confidently across creative, media and transformation conversations, bringing enough digital and MarTech literacy to frame trade-offs and guide strategic discussions.
• Help clients define modern marketing and experience operating models that integrate creative, media, data, and technology.
• Partner with internal strategy, experience, and technology teams to translate ambitious client visions into executable programs.
• Shape integrated programs spanning content, performance marketing, experience design, and platform-enabled transformation.
• Champion innovative approaches to delivering work faster, more intelligently, and with greater impact.
• CROSS-FUNCTIONAL LEADERSHIP
• Work closely with leaders across creative, media, experience, data, and technology to deliver integrated solutions

Benefits

Additional Information

WHY DEPT®? We are a Growth Invention company built to help the world's most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

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