Account Operations Specialist- Level I, II & Senior

About the role

Entry‑level role focused on foundational account support, vehicle readiness, and learning auction processes and systems. Intermediate role with increased accountability for account execution, vehicle quality, and client communication. Advanced individual contributor role supporting complex, high‑volume, or high‑touch accounts. Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, v

Responsibilities

• Support vehicle sale preparation and lineup accuracy
• Assist with monitoring reconditioning processes
• Perform basic audits of condition reports and images
• Partner with internal teams to support client needs
• All responsibilities of the Specialist I plus:
• Manage assigned account activities and client communications
• Review and approve vehicle repair and reconditioning recommendations
• Coordinate vehicle movement and readiness across departments
• Partner with sales teams to ensure a unified client experience
• All responsibilities of the Specialist I & II plus:
• Manage complex client accounts and intricate SLAs
• Lead audits of condition reports, imaging, and announcements
• Coordinate redemptions and ensure compliance with PII policies
• Serve as an advisor to less senior team members

Requirements

• High School Diploma or GED
• Generally less than 2 years of related experience
• Valid driver's license and safe driving record
• Basic proficiency with Microsoft Office (Outlook, Excel)
• Strong communication and teamwork skills
• Prior experience in automotive, logistics, or transportation environments
• Basic auto body or reconditioning knowledge
• Account Operations Specialist II
• 2-3 years of related experience
• Strong written and verbal communication skills
• Experience working directly with commercial or dealer clients
• Knowledge of auction operations and reconditioning workflows
• Senior Account Operations Specialist
• 5+ years of experience, with a minimum of 5 years in the automotive industry
• Prior vehicle reconditioning or auto body experience
• Advanced knowledge of condition reports, inspections, and reconditioning standards
• Proven analytical skills and ability to prioritize in fast‑paced environments
• Strong cross‑functional partnership skills
• Drug Testing

Benefits

Additional Information

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Account Operations Specialist I Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day

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