Butler coordinator - Raffles The Red Sea

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Key Roles & Responsibilities Departmental Epicenter : Act as the central communication hub, coordinating butler services and following up on guest activities to ensure flawless service delivery. Pre-Arrival Preparation : Meticulously review arrival lists (ideally 7 days in advance) and guest profiles to prepare for companion preferences and special requirements. Inter-Departmental Liaison : Track and monitor service requests performed by other departments-such as Turndown (Housekeeping), Maintenance, or F&B-to ensure they meet Raffles' strict timelines and standards. Operational Coordination : Manage the departmental workflow, including monitoring message boxes for task completion and ensuring butlers follow through on scheduled guest rituals. Guest Preference Management : Actively update guest history databases with personal information, practices, and "likes/dislikes" gleaned from observations and feedback. Administrative Support : Assist the Head Butler with administrative needs, including inventory control for butler supplies and preparing operational reports. Professional Standards Raffles Values : Embody the brand personality: Charming, Graceful, Thoughtful, and Welcoming . Service Excellence : Adhere to the "Top 5 Service Excellence" standards: Look at me, Smile at me, Talk to me, Listen to me, and Thank me . Compliance : Maintain full awareness of LQA (Leading Quality Assurance) and Forbes Travel Guide standards to ensure world-class luxury benchmarks are met. Qualifications & Attributes Experience : 2-3 years in luxury hospitality (Front Office, Concierge, or Butler service). Technical Skills : Proficiency in Opera Property Management System (PMS) and Microsoft Office is generally required for coordinating tasks and data. Traits : Exceptional eye for detail, the ability to work under high pressure with minimal supervision, and strong organizational skills. Understanding of Ultra-Luxury guest expectations and brand alignment. Experience in project coordination, scheduling, and document control during pre-Opening stages. Experience in pre-Opening is a must. A proactive, anticipatory approach with a strong sense of ownership and accountability. Impeccable grooming and personal presentation aligned with Luxury standards.

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