Team Leader Community

Responsibilities

• Lead daily community support and transport service operations
• Coordinate and supervise Support Workers and Volunteers, including onboarding, rostering and performance
• Support recruitment of staff and volunteers in collaboration with internal teams
• Ensure accurate and efficient rostering aligned to customer needs, workforce capability and service priorities
• Monitor service delivery to ensure high quality, safe and consistent outcomes
• Identify service improvements, workforce trends and operational efficiencies
• Contribute to policy, procedure and continuous improvement initiatives
• Build strong relationships with internal teams, volunteers, customers, families and external stakeholders

Requirements

• We are looking for a proactive and people focused leader who thrives in a fast-paced, community services environment. You'll bring:
• Certificate IV in Aged Care Services (or equivalent experience)
• Strong leadership and team coordination experience, ideally across staff and volunteers
• Demonstrated ability to deliver high quality, person-centred services
• Excellent communication and interpersonal skills with a strong customer service focus
• Experience in rostering, workforce planning and identifying service delivery gaps
• Current First Aid Certificate
• Understanding of compliance, safety and quality requirements in community or aged care services
• Experience working with older people, people with disability and/or their families
• Why You'll Love Working Here
• Rewarding You - Boosted superannuation and extra leave options
• Grow With Us - Leadership programmes and study support
• Feel Your Best - Gym discounts, private health insurance discounts, and wellness perks
• Ready to Make a Real Impact?
• If you're ready to shape the future of senior services in Stirling, we'd love to hear from you!
• Questions? Reach out to Linda Kuuse on (08) 9205 7950
• Applications close: 11.59pm Friday 5 June 2026 (We may begin interviews before the closing date, so don't wait!)
• The City embraces its diverse workforce by supporting work-life balance and offering opportunities for progression and development. Here at City of Stirling we celebrate and support inclusion and diversity.

Benefits

Additional Information

Why You'll Love This Role: This is a rewarding opportunity to lead and shape community support and transport services that make a meaningful difference in people's lives. You will lead service delivery, people and performance ensuring high quality, person-centred outcomes that support residents to remain living independently. You will supervise a diverse workforce of staff and volunteers, influence operational effectiveness, and play a key role in delivering safe, responsive and customer-focused services that support the City's community services objectives.

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