Audit Analyst - Fee Integrity Group

Responsibilities

• Review merchant contracts and apply billing updates so rates, fees, tiers, and billing frequency are accurately reflected in Fiserv systems
• Support contract renewals by validating pricing changes before implementation and confirming billing setup aligns with approved contract terms
• Create and maintain Rate & Fee Intake Workbooks to support audit reviews, documentation, and follow-up validation
• Review and implement tiered pricing updates using established procedures and pricing guidelines
• Create and update Global Fee Tables (GFTs) in accordance with billing requirements and documented pricing standards
• Use pricing tools, Merchant Manager, DSS reports, and related documentation to validate that merchant accounts are configured correctly after changes are made
• Review and complete requests submitted by BANA, including adding entitlements, applying fee blocks or updates, correcting data integrity issues, updating billing frequency, completing MAPS reviews, and creating or updating GFTs
• Communicate status, questions, issues, and process improvement opportunities with Fiserv leadership and BANA partners
• Experience you'll need to have:
• 3+ years of experience in merchant processing, billing, pricing operations, audit support, or a related financial services environment
• 3+ years of experience reviewing contract terms and applying billing, pricing, or fee updates in business systems with a high degree of accuracy
• 2+ years of experience using Microsoft Excel for data review and validation, including VLOOKUPs, pivot tables, or similar functions
• Experience using Merchant Manager, DSS reporting, MSA, or similar billing, reporting, and account maintenance tools
• Associate's degree in business, finance, accounting, or a related field, or equivalent combination of education, related experience and/or military experience
• Experience that would be great to have:
• Bachelor's degree in business, finance, accounting, or a related field, or equivalent combination of education, related experience and/or military experience
• Experience supporting billing updates tied to contract renewals and pricing changes
• Experience working with Fiserv billing platforms, including North, South, and/or Memphis
• Experience with audit, reconciliation, fee validation, or merchant fee structure analysis
• How you'll work:
• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• Sponsorship:
• Benefits at Fiserv:
• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.
• This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
• It is unlawful to discriminate agai

Benefits

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Audit Analyst - Fee Integrity Group About your role: As an Audit Analyst on the Fee Integrity Group, you will support billing reviews and audit activities for Bank of America (BANA) accounts to help ensure merchant billing is accurate and aligned to contract terms. You will partner with Sales, Implementations, Relationship Managers, Account Managers, BANA partners, and internal Fiserv teams to review pricing, apply billing updates, and validate account setup. Your work helps maintain billing accuracy, support service levels, and reduce fee integrity issues.

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