Coordinator, Hotel Operations

Requirements

• Prior experience in a similar capacity for a middle/senior Executive
• Education
• Certificate/diploma in secretarial support
• High School Graduate
• Skills / Competencies
• Proficiency in written and spoken English and Chinese
• Fluent in Cantonese
• Pleasant disposition

Benefits

Additional Information

REQ14595 Coordinator, Hotel Operations (Open) POSITION SUMMARY: The Coordinator, Hotel Operations is responsible for providing administrative and secretarial support to the General Manager/Hotel Manager for the smooth running of the hotel. PRIMARY RESPONSIBILITIES: Ensure confidentiality of all restricted or sensitive material provided to the General Manager/Hotel Manager Responsible for providing quality support to the General Manager/Hotel Manager in the area of: Diary Management Arranging regular and ad-hoc meetings, briefings, conferences & other travel arrangements Expenses & financials, including motor vehicle Specialized projects including establishing administrative protocol for City of Dreams Provide administrative support to the City of Dreams operations, including the followings: Establishing and maintaining executive office policy and procedures Carrying out site inspections and familiarizations Coordinating the guest recognition program Maintaining customer feedback and complaint procedures Maintain a secure, effective up-to-date filing system both manually and electronically, which is easily accessible Manage the flow of correspondence and communication to the General Manager/Hotel Manager, ensuring telephone and written communications requiring attention are prioritized, accurate and thorough Maintain a professional and friendly approach in dealing with internal and external people. Ensure the General Manager/Hotel Manager - Hotel is accessible to those people who require contact or assistance Liaise effectively with other departments on behalf of the General Manager/Hotel Manager to convey and/or source required information Maintain a comprehensive database of guest feedback and update guest profiles accordingly Respond to customer feedback in an appropriate and timely manner Ensure the office of the General Manager/Hotel Manager is operated in a professional manner Ensure hotel administration accounts are processed correctly, reconcile petty cash and cab charge ledger as well as manage stationery requisition and stock control KEY PERFORMANCE INDICATORS: Achievement of the KPOs

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