Front Desk Concierge - Roost Cleveland

Responsibilities

• Welcome and assist guests with warmth, professionalism, and efficiency
• Manage check ‑ ins, check ‑ outs, and reservation inquiries
• Respond promptly to guest requests, questions, and concerns
• Monitor building access and maintain a secure, calm environment
• Conduct property walkthroughs and report any maintenance or safety issues
• Handle phone calls, emails, and guest communications
• Maintain accurate records, logs, and daily reports
• Support light administrative tasks and prepare materials for the team
• Ensure the lobby and front desk areas remain clean, organized, and guest ‑ ready
• Collaborate with housekeeping, maintenance, and management as needed

Requirements

• 1+ year of front desk, concierge, or guest ‑ service experience (hotel or luxury residential preferred)
• Strong communication skills and a naturally warm, guest ‑ focused demeanor
• Ability to remain composed, professional, and attentive during quiet or high ‑ pressure moments
• Comfortable working independently and making sound decisions
• Basic proficiency with reservation systems and front ‑ office software
• Strong attention to detail and organizational skills
• Flexible schedule with availability for overnight shifts, weekends, and holidays

Benefits

Additional Information

About Method Co. Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place. About ROOST Cleveland ROOST Cleveland brings the signature ROOST apartment ‑ hotel experience to the heart of downtown Cleveland. Set within a beautifully restored historic building, it offers spacious studio, one ‑ , and two ‑ bedroom apartments designed for both short visits and extended stays. Each residence features full kitchens, in ‑ unit laundry, curated furnishings, and warm, modern design details that make every stay feel like home. Guests enjoy access to thoughtfully designed common spaces, a fitness center, and attentive service that blends boutique ‑ hotel hospitality with residential comfort. Steps from the city's cultural institutions, restaurants, and lakefront, ROOST Cleveland is an inviting home base for exploring the best of the city. Website: https://www.roostcleveland.com Position Overview ROOST Cleveland is seeking a flexible, attentive, and highly reliable Front Desk Concierge to support our guests and property. This role is ideal for someone who excels in guest service, maintains a polished and professional presence, and can confidently handle both hospitality and operational tasks. As the first point of contact in the guest experience, you'll ensure the safety, comfort, and seamless experience of all guests throughout.

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