Manager/Asst Manager, Ihsan Casket (Islamic Funeral Services)

Responsibilities

• Funeral Service Excellence:
• Manage the planning, coordination, and execution of funeral and tahlil recitation services.
• Ensure all procedures for deceased care (collection, transfers, washing/shrouding, burial, and talqin) are conducted with utmost respect and according to Islamic traditions.
• Develop and implement strategies for strict adherence to religious and professional regulations.
• Client Care and Aftercare:
• Supervise the aftercare process, including timely delivery of documentation and client satisfaction surveys.
• Analyze feedback to continually improve service quality.
• Leadership and Safety:
• Foster a culture of safety within the organisation.
• Implement and supervise health and safety protocols for staff and client protection.
• Collaborate with senior management on operational goals, special projects, and service enhancements.
• Client Services and Administration:
• Ensure client families are fully informed of service options and oversee service delivery.
• Supervise the accurate preparation of all service-related documentation.
• Manage arrangements for specialized care of specific remains.
• Develop and implement authorization processes.
• Be the primary point of contact for inquiries and maintain relations with stakeholders, including contractors and other casket companies.
• Manage all necessary documentation for burial assignments and generate regular reports to keep the executive team informed.
• Oversee financial transactions, including the processing of invoices and managing petty cash.
• Administer the Jenazah Management Course, including the preparation of materials and issuance of certificates.
• Community Engagement and Growth:
• Champion Islamic adab (etiquette), akhlaq (moral character), and heritage in all operations and interactions.
• Actively engage with community and religious organizations to expand market share and enhance Ihsan Casket's reputation.
• Serve as a key representative at community events, embodying the organization's values.
• Strategic Development:
• Develop and maintain Business Continuity Plans for uninterrupted service delivery.
• Lead the rollout of the Ihsan Legacy program, a new service and community initiative.
• Spearhead the creation and growth of the Ihsan Community, fostering stronger connections with stakeholders.
• Knowledge, Skills & Abilities:
• Familiar with Syariah (Islamic) aspects of funeral management
• Proficient in IT tools, such as Microsoft Office and Google Suite
• High degree of compassion, integrity, and emotional intelligence
• Excellent communication and interpersonal skills
• Strong problem-solving, multi-tasking, and prioritisation skills
• Ability to work flexible hours, including weekends, evenings, and overtime
• Detail-oriented with a commitment to accuracy

Requirements

• Degree in Business Management, or a related field
• Minimum of 3-5 years of experience in managing a team
• Professional certification(s) in Islamic Studies (bonus to have)
• Application Process
• Interested candidates should send their resumé along with a cover letter demonstrating their suitability for the role to MTFA human resource department. Please ensure to include examples of past experience in fundraising or administrative roles.

Additional Information

About MTFA The Muslimin Trust Fund Association (MTFA) is a charity committed to supporting the underprivileged in our community through a myriad of services, including but not limited to offering shelter to orphans and youths at risk, facilitating subsidized medical treatments, and administering financial aid through various programs. Guided by our principle of "Towards a sincere pursuit of Ihsan", we aim to continuously create positive impacts within the communities we serve. Job Summary: We are seeking a compassionate and dedicated Assistant Manager to supervise various aspects of our funeral service operations. You will play a key role in ensuring the highest standards of professionalism, care, and respect for families during their time of need.

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