Customer Service Officer/ Licence Testing Officer
External
Rlservices · Ballarat - Customer Service CentrePrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
About the role
Numbering over 800 staff, our Registration and Licensing (R&L) division significantly contributes to ensuring Victorians are safe on our roads by providing professional customer services, policy advice and specialist services to our customers. Working as part of our South West Region , you will be predominately based out of Ballarat Customer Service Centre. Deliver registration and licensing services around the needs of our customers in a dynamic environment, over the counter, face to face, by telephone and in writing, in accordance with established policies and procedures, work instructions and guidelines, in a professional, timely and courteous manner. Investigate and resolve customer enquiries according to established policies and procedures, work instructions and guidelines, in a timely manner. effectively resolve customer complaints and escalate to supervisor where required. Exercise judgement to suggest improvements to customer service delivery processes and tools and support corporate change initiatives. Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. Provide guidance and support to less experienced staff where required. Serve as the first point of contact for customers in the service centre, offering information and guidance on digital transactions.
Requirements
- Exceptional customer service skills, a positive can-do attitude with a keen eye for detail
- Excellent communication skills coupled with a strong work ethic.
- Adaptability, flexibility, and agility with regards to change and adopting new methods of working
- A team player who is not afraid to go above and beyond where required.
- Intermediate computer literacy skills
- A full valid driver's license is required.
- Reasonable travel is required.
- Ability to navigate and coach customers through digital platforms smoothly.
- Our Culture:
Benefits
Additional Information
At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow. VicRoads empowers our people to learn and grow- focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving. VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf. We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety. Salary: $65,027 - $70,334 plus super Tenure: Full-time/ Permanent Location: Ballarat
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at rlservices? Share your experience