Premium Product Coach

About the role

Investor's Business Daily (IBD) is the leader in stock research and education. For over 35 years, IBD has helped countless investors around the world make more money in the market and achieve their financial goals. Founded with the mission of democratizing stock investing, IBD provides its customers access to the same type of research Wall Street uses to make decisions. All of IBD's products and content are based on a time-tested investing methodology, which uses fundamental and technical analysis to identify leading stocks before their big price increases. IBD helps its customers succeed in the market with its unparalleled stock research including market-beating stock lists, proprietary stock ratings and powerful investing tools that help them make more profitable trading decisions. In addition, IBD provides customers with world-class investing education that includes product coaching, interactive webinars, live and virtual workshops, videos, online courses and more. IBD joined the Dow Jones and News Corp family of companies in May 2021. As a Premium Product Coach, you will be responsible for providing personalized coaching and support to customers for all IBD premium products. Your primary objective will be to ensure that clients maximize the value of their investment and achieve their desired outcomes. You will work closely with clients to understand their goals, address their concerns, and provide expert guidance to enhance their experience with our premium products; MarketSurge, Leaderboard, Swing Trader. You will be base at our Los Angeles office reporting to the Senior Manager, Premium Product. You Will: Provide individualized and white glove customer service to customers to ensure they understand the features, benefits, and usage of our premium products. Provide one-on-one coaching sessions to customers to help them overcome challenges, optimize product usage, and achieve their goals. Develop a deep understanding of premium products, including their functionalities, best practices, and potential applications. Conduct thorough assessments of customer's needs and requirements to tailor coaching strategies and recommendations accordingly. Address any issues or concerns raised by customers promptly and effectively, ensuring a high level of satisfaction and retention. Share insights, tips, and best practices related to premium products with customers through various channels, such as workshops, webinars, or written materials, including IBDLive. Build strong, long-lasting relationships with customers by demonstrating professionalism, empathy, and a commitment to their success. Solicit feedback from customers to continuously improve coaching services and enhance the overall customer experience. Ability to build content (stock market and/or product related) and present such content via webinars. Provide technical support as related to browser issues and/or technical bugs on our end You Have: 2-4 years of related experience. Proven experience in coaching, consulting, or customer success roles, preferably in the premium product or luxury goods industry. Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients effectively. Strong problem-solving abilities and a customer-centric mindset. Solid organizational skills and attention to detail. Proficiency in using coaching tools and platforms. Ability to work independently and adapt to changing priorities and client needs. Sales related experience a plus Strong knowledge and a passion for stock markets a must

Benefits

Additional Information

Job Description:

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at dowjones? Share your experience