Night Guest Agent

Responsibilities

• Learn the guests' name and uses it regularly with warm and engaging service
• Acknowledges guests in line
• Confirms rate and type of room while checking guest into the hotel
• Upon departure offers a friendly greeting and asks if stay was satisfactory
• Takes responsibility for any guest inquiries and problems
• Be fully versed and competent in all aspects of Front Office operations and provide the highest levels of professional, prompt and discreet Guest Service
• Conclude the day's Front Desk Operation
• Complete End of Day maintenance functions
• Complete preparation for following day's operation
• Participate in Safety, Security and Emergency roles
• Handle cash, credit card and voucher transactions while balancing daily transactions
• Demonstrate a commitment to the highest levels of Guest Service through the performance of other duties as assigned
• Your experience and skills include:
• Minimum six months recent (in the last five years) experience as a Guest Agent or Night Guest Agent, or, a minimum of six months consecutive recent (in the last five years) experience in a position demanding a luxury standard of constant guest/ customer service
• Completely fluent English language skills; both written and verbal
• Clear, precise, professional and helpful telephone and correspondence skills
• High level of professionalism, responsibility and commitment
• Excellent organizational skills while showing flexibility in handling multiple priorities and meeting deadlines
• Team player with proven success in relationship building and dependability
• Ability to make decisions with limited supervision and being innovative with available resources
• Commitment to provide excellent service to internal and external guests with a history of responding empathetically and with urgency to their needs
• Proficient working knowledge of computer software including Microsoft Office, Windows, Excel, Microsoft Word, and experience with a Property Management System
• Physical Aspects of Position (include but are not limited to): The position of Night Guest Agent is physically demanding. The successful applicant must be physically capable of performing repetitive work, as well as lifting and carrying heavy loads.
• Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
• Why work for Accor?
• By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
• Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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