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Zonal Service Manager - East

External
Hach (Veralto) logoHach (veralto) · Kolkata, India
Full-timeRemoteToday
CRMSAFe
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Benefits

Best in industry vacation quotaHybrid workingProfessional onboarding and training optionsPowerful team looking forward to working with youCareer coaching and development opportunitiesHealth and wellness benefitsIn this role, a typical day will look like:Works closely with Service operations team for scheduling the field service engineer (FSE) visitsEnsure the response TAT and resolution TATs targets are achievedEnsure 100% contracts coverage in the territory and on time submission of Service reportsDevelop good relationships with customers to enhance the customer satisfaction levels (95% CSAT score)Cross team co-ordination exchange of spares and contracts leads with Service Sales team.Discipline on CRM packages of Service Max and SFDCPublish Zonal DM boards on service operation and conduct daily stand-up calls with FSEThe essential requirements of the job include:10-12 years' experience with a degree in Electronics/Instrumentation preferably having worked on Hach / similar productsWillingness to relocate across India basis job / company prioritiesWillingness to travel (~70% travel time within the zone)Teamwork and ability to work across cultures, locations, and business teamsExpertise in MS office. Exposure to Copilot AI tool would be added advantageProactive and action-oriented with an eye for detailSelf-motivated with a passion for driving business growth in a rapidly evolving marketProblem-solving skills and the ability to develop innovative solutions to meet customer needsExcellent communication and interpersonal skills, with an ability to build and maintain customer relationshipsUnsolicited AssistanceHealth insuranceVision insurancePaid time offRemote work optionsFlexible schedule

Additional Information

Imagine yourself... Growing your expertise and expanding your skillset with every project. Thriving in a supportive team environment that inspires you to strive for excellence. Contributing to a brighter, more sustainable future. At Hach ( www.hach.com ), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better-faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, you'll be part of a unique work environment where purpose meets possibility: where you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs, and where you'll have opportunities to foster your professional development and fuel your career growth. Motivated by the highest possible stakes in climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us

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