Retail Experience Coordinator II

Responsibilities

• Manually intervene as needed to complete one-off ordering requests
• Resolve and respond to Retailer needs surrounding ordering policies, special product needs, and backorder reassignment.
• Actively oversee van management tools to ensure product is scheduled and shipped as requested/assigned.
• Communicate effectively with internal teams, Regional Mangers, various department leaders, and Renewal by Andersen Retail contacts via email, Microsoft Teams, and phone.
• Identify areas of improvement for standard work documentation for internal and external ordering groups; make direct leadership aware of gaps.
• Take a proactive approach to customer service initiatives by identifying solutions and options to meet retailer needs. Independently resolve escalated issues when possible, work with direct leadership when necessary
• Identifies opportunities and challenges for retailers; provide suggestions and input for quick resolution, potential future tools, and/or best practices.
• Strong written and verbal skills; solution focused and results oriented. Limited direction of daily activities. Ability to adapt quickly to support Retail needs.

Requirements

• High School diploma or equivalent plus 2 years work experience to include processing work.
• Extensive knowledge of technical & business tools, various processing programs, and highly efficient data processing capabilities.
• PAY RANGE:
• $24.95 - $36.15
• CULTURE AND BENEFITS:
• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities
• *For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.
• We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

Benefits

Additional Information

ANDERSEN CORPORATION SUMMARY: At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands - Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ - is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality. JOB DESCRIPTION: Position Purpose Support medium volume assigned Retailer locations with various items, including but not limited to logistics planning, policy communication, special product requests, and work cross functionally with various internal and external teams.

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