Call Center Customer Service Agent

Responsibilities

• Handle inbound customer calls in a professional and courteous manner
• Communicate fluently in both English and Spanish
• Provide accurate information about banking products, services, and policies
• Resolve customer inquiries during the first interaction whenever possible
• Complete follow-ups within established timelines
• Maintain strict confidentiality and compliance with company policies
• Accurately input, update, and verify customer data in internal systems
• Complete required documentation and request forms
• Use internal systems for call tracking, troubleshooting, and data entry
• Educate customers on bank products, identifying upselling and cross-selling opportunities
• Suggest process improvements to enhance customer experience and productivity
• Stay updated on banking products, services, and procedures
• Perform additional assigned duties
• Required Skills & Qualifications
• High school diploma or equivalent
• English level B2 (conversational) required
• Basic computer skills and data entry ability
• Excellent communication skills and phone etiquette
• Strong problem-solving skills and customer-focused mindset
• Ability to work in a fast-paced onsite environment
• Preferred Skills
• Previous experience in customer service or call center roles
• Knowledge of banking products and processes
• Posted On: 29-06-2026

Additional Information

Job Title: Call Center Customer Service Agent Key Skills: Customer Service, English B2 (Conversational), Call Handling, Data Entry, Problem Solving Experience: +3 years in Call Center or Customer Service) Location: Mexico City (Paseo de la Reforma) Schedule: 6:00 AM - 4:00 PM (CDMX Time) We are hiring a Call Center Customer Service Agent to join our team in Mexico City. This position is onsite only and requires English B2 (conversational level) . Candidates must be based in Mexico City .

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