Litigation & Appraisal Adjuster (Remote, US)

Responsibilities

• Litigation & Appraisal Management
• Manage end-to-end handling of HO property claims in litigation and appraisal, from assignment through final resolution, including supplements and post-resolution activity.
• Drive litigation development and strategy on the file, partnering closely with defense counsel and providing clear direction on case posture, exposure, and resolution path.
• Manage the appraisal process from invocation through award, including appraiser selection, umpire engagement, and oversight of scope and methodology.
• Make difficult, independent decisions with confidence and sound judgment, taking ownership of outcomes and escalating appropriately when warranted.
• Claim Investigation & Coverage Analysis
• Conduct thorough investigations including review of policy terms, complete coverage analysis, and damages evaluation on complex HO property claims.
• Examine claims for potential subrogation opportunities and identify potential fraudulent issues.
• Issue coverage position letters, reservation of rights, and other formal claim correspondence as needed.
• Estimating & File Documentation
• Independently scope and write property damage estimates using Cotality (formerly CoreLogic), applying independent technical judgment to scope and methodology.
• Critically review estimates prepared by public adjusters, contractors, and opposing experts, identifying gaps and unsupported positions.
• Prepare and maintain thorough file documentation, including coverage letters, estimates, activity notes, and settlement documentation.
• Adhere to reserving best practices and update reserves accurately throughout the life of the claim.
• Customer Service & Communication
• Provide superior customer service to insureds, claimants, agents, public adjusters, attorneys, and appraisers throughout the claims process.
• Discuss and provide updates to insureds, claimants, agents, attorneys, and leadership throughout the life of the claim, ensuring every party has clarity, confidence, and timely communication.
• Maintain absolute, proactive control of every file - anticipating next steps, s

Benefits

Additional Information

Why Openly Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc. The Openly Difference We created Openly because we saw an evident gap in the market for premium insurance made simple. Consumers deserve more complete coverage at competitive prices. The Price Difference : Using cutting-edge data and technology, we provide you with customizable, competitive prices to protect your most valuable assets. The Policy Difference: Coverages are truly customizable to meet your individual protection needs, for both standard coverages and optional add-ons. The Experience Difference: From tailored claims handling to highly responsive customer service, we are focused on making the home insurance purchasing process a better overall experience. Welcome to your next adventure. At Openly, our people are just as important as our product. For us, collaboration, communication, and work-life balance are more than nice-to-haves- they're the must-haves that make us who we are. We believe a great company is the result of a shared set of values, so we look for these qualities in every candidate we hire. Integrity Empathy Teamwork Curiosity Urgency We've designed our hiring process with you, the candidate, in mind. At every step, you have the chance to present your strengths and learn more about what makes Openly a great place to work. We're committed to Diversity, Equity, & Inclusion We embrace individuality and believe diverse teams are winning teams. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. Position Summary The Experienced Homeowner Litigation and Appraisal Adjuster is a senior-level individual contributor role within Openly's Property Claims organization, responsible for managing complex homeowner property claims in litigation and appraisal from assignment through final resolution. This position demands deep technical claims expertise, strong litigation acumen, and the confidence to drive strategy independently on high-stakes files. The right candidate can write and critically review their own estimates, navigate sophisticated coverage questions, manage defense counsel and appraisal panels, and deliver fair, well-reasoned outcomes for every party. The ideal candidate is a consummate professional who commands every file with proactive ownership and unwavering integrity. They bring urgency and genuine empathy to every interaction, partner effectively with defense counsel and vendors, and thrive in an environment that demands both independent judgment and close collaboration.

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