Financial Aid Counselor

Requirements

• Customer Service Experience
• Familiar with financial documents and a high competency of computer skills.
• Proficiency in basic technology (i.e. Microsoft Office Suite: Word, Excel; Google Suites).
• Ability to interpret regulations and apply appropriately.
• Must speak Spanish

Benefits

Additional Information

JOB SUMMARY The Financial Aid Counselor provides excellent customer service and guidance to financial aid applicants and their families throughout the financial aid application process; determines eligibility within the parameters of institutional, state and federal requirements. Direct Supervisor Associate Director of Financial Aid Status Full-Time, Exempt Grade 10 Salary $55,000 Department Financial Aid Target Weekly Hours 40 Location 2807 N Glebe (Main Campus) Benefits Eligibility Yes MAJOR DUTIES AND RESPONSIBILITIES Exercises independent judgment in the management of operational details of the financial aid process Provide advising throughout the financial aid process to prospective, new and current students and their families. Reviews incoming financial aid applications and any supporting documentation needed to determine the accuracy of the financial and household information reported on the FAFSA. Complete assigned duties with a high degree of accuracy to ensure compliance while experiencing multiple interruptions. Exercise great attention to detail when completing assignments as errors in judgment or calculations could result in unintended consequences for the student and/or the institution such as under or over funding of a student, loss of student eligibility, audit findings, fines, damage to school's reputation or loss of institutional eligibility. Will have the authority to recalculate and make changes to financial aid awards when a student's eligibility changes. Maintain knowledge of federal, state and institutional policies as it relates to the awarding and disbursements of federal, state and institutional aid. Must utilize conflict resolution skill set to pacify disgruntled students and parents, helping them to understand the situation and identify potential solutions to issues. Maintain student confidentiality in accordance with FERPA regulations. On an occasional basis, travel to an off-campus meeting site to attend institutional workshops; Participates in committees under the direction of the Associate Director of Financial Aid counselors to review Satisfactory Academic Progress (SAP) appeals, Professional Judgment requests, and academic merit scholarship appeals, as needed. May be required to work minimum evenings and weekends. Other duties as assigned by the financial aid director/associate director and/or Manager of Financial Aid Counselors. OTHER DUTIES AND ASSIGNMENTS Manage the full scholarship lifecycle, including application processing, tracking applicant records, coordinating scholarship reviews, and overseeing the awarding and disbursement of scholarship funds. JOB REQUIREMENTS Education Bachelor's Degree and at least one to two years of experience in Student Services or Customer Service, or the equivalent combination of education and work experience combined.

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