Remote Support Engineer - Chromatography
External
Agilent · ItalyPrepare for this interview
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Requirements
- We are looking for motivated individuals with the following background:
- University Degree in Chemistry or Life Sciences based discipline
- Hands-on experience (internship, apprenticeship, university projects or first postgraduate experience...) with chromatography and analytical techniques such as GC, GCMS, LC, LCMS.
- Full proficiency in English and Italian
Benefits
Additional Information
Job Description Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can't wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at www.agilent.com . This is an exciting opportunity for you to join a successful and international team of technically trained support engineers that's delivering day-to-day remote telephone support services for Agilent's Life Science and Chemical Analysis customers. Become part of Agilent CrossLab organization, a network of experts who help our customers improving laboratory performance and meeting vital business needs. As a Remote Support Engineer , you will be providing technical support to our external customers (through phone, email, chat or social media) utilizing your remote diagnostic capabilities. Focusing on our chromatography (GC, GCMS, LC, LCMS, and others) , your goal will be to reduce customer downtime and identify repair strategies. To be successful in this role, you must be very customer-focused, confident, flexible and willing to go the extra mile for our customers. We will make sure you get all the training and development opportunities you need to become the best in your field. Your key responsibilities will include: - Identify customer issues and provide a high level of reactive and proactive technical services in support of Agilent's product portfolio - Ensure customer satisfaction by guiding, assisting and training users on maintenance and configurations - Remote trouble shooting on hardware and software - Providing problem resolution to optimize the efficiency and uptime availability of customer systems This is a hybrid position where you will be based in our offices in Milan (Cernusco sul Naviglio) , and you will partially work from home (2 days a week).
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