Director, Claims

Responsibilities

• Handle Claims BAU, deliver higher-lever and timely service in case assessment, consultation, training and audit, in accordance with Treaty Terms & Conditions, RGA Standards, guidelines, Claims Philosophy and Claims authority.
• Review and provide inputs to product design, policy provisions, treaty wordings, business development proposals, Claim Form design and Claims guidelines, business campaigns and related requests in a timely manner to help develop business.
• Building and maintaining relationships with client claims team and other stakeholders to facilitate strategic business objectives.
• Conduct claims analysis and management. e.g. monitor claim trends and produce periodic dashboards and other reports. Identify and escalate risks, issues, or service gaps in the day-to-day provision of claim service, audit program or claims reporting.
• Support claim digitalization initiatives.
• Effectively monitor claims team's performance. Provide guidance, training, and coaching to team members and help the team grow.
• Keeping abreast of relevant life insurance claims trends and issues (including acting as the Claims Team contact for industry bodies).
• Performing other duties as assigned by the manager from time to time.

Requirements

• Bachelor's Degree in Arts/Sciences (BA/BS) or above required.
• 10+ Years of claims experience in life & Health industry, preferably in Southeast Asia markets.
• Deep understanding of the Southeast Asia market, product, client and regulation. Advanced knowledge of medicine, law, accounting, and finance as applied to the evaluation of life reinsurance risks.
• Capable of multitasking and prioritization. Balanced technical skills and business sense. Able to deal with pressure.
• A high level of personal accountability and integrity (acting with transparency and honesty).
• Strong interpersonal skills, sound judgment, and ability to work effectively with clients and stakeholders. Excellent communication and presentation skills.
• Familiar with digital tools, strong data analytic skills and creatively thinking.
• FLMI, FSI, ACS or ARA accreditation preferred.
• #LI-KW1
• What you can expect from RGA:
• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
• Join the bright and creative minds of RGA, and experience vast, endless career potential.

Benefits

Additional Information

You desire impactful work. You're RGA ready RGA is a purpose-driven organization working to solve today's challenges through innovation and collaboration. A Fortune 200 Company and listed among its World's Most Admired Companies , we're the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all. Brief Overview Implementing RGA Southeast Asia Claims Management strategy; Deliver timely and high level of claims service to our clients; Identify and escalate potential risks; develop and maintain good client relationships. Facilitate digitization and automation; review and refine current processes to achieve operational excellence.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at rgare? Share your experience