Program Manager Lead, Singapore - Trust & Safety

Responsibilities

• Lead and develop the Market Risk Management team
• Lead and manage a team of Market Risk Management Program Managers across APAC, providing strategic direction, coaching and performance management.
• Guide the team in identifying and qualifying market-level risks and translating insights into effective mitigation strategies.
• Foster a collaborative, inclusive and high-performing team culture while supporting professional growth and development.
• Drive regional market risk strategy
• Develop and execute regional strategies to identify, assess and manage market-level risks in Singapore across TikTok platforms and features.
• Translate market insights into actionable recommendations that inform global Trust & Safety priorities and mitigation strategies.
• Provide leadership in managing high-risk scenarios such as regulatory developments, political events, and emerging safety threats.
• Strengthen cross-functional collaboration
• Work closely with cross-functional partners including Content Policy, Product Management, Data Science, Operations, Public Policy, Communications and Legal to identify, assess and resolve safety-related gaps.
• Serve as the primary Trust & Safety point of contact for regional stakeholders on market risk issues.
• Ensure clear alignment between regional insights and global safety strategies.
• Drive impact through programs and initiatives
• Lead cross-functional initiatives to address emerging risks and improve platform safety across products and features such as Video, Live, Comments and Accounts.
• Establish scalable processes and frameworks for risk qualification, prioritization and mitigation.
• Ensure risks are effectively tracked, communicated and driven toward resolution through relevant partner teams.
• Inform global safety priorities
• Provide consolidated regional insights and risk assessments to help shape global Trust & Safety priorities and product strategies.
• Advocate for policy and product improvements that strengthen user safety and platform integrity across markets.

Requirements

• Strong understanding of User Generated Content (UGC) platforms and the regional political, regulatory and cultural landscape across APAC.
• Extensive experience in Trust & Safety, risk management, program management, or related domains within the technology industry.
• Proven experience leading cross-functional initiatives and managing complex programs involving multiple stakeholders.
• Demonstrated people management experience, including building and developing high-performing teams.
• Strong analytical and problem-solving skills, with experience working with large datasets and translating insights into strategic recommendations.
• Ability to operate effectively in fast-paced environments and manage multiple priorities simultaneously.
• Excellent communication and stakeholder management skills, with the ability to influence and align cross-functional partners.
• Deep expertise in the APAC region and familiarity with regional regulatory and safety challenges.
• Experience managing high-risk scenarios such as crisis response, election integrity efforts, or regulatory escalations.
• Strong data analysis capabilities, including experience with tools such as Excel and SQL.
• Experience leading global or regional Trust & Safety initiatives across multiple markets.

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Company Intel

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