Senior Practice Manager

Benefits

Additional Information

Designation Senior Practice Manager Key Expectations Act as a working manager / manager of managers, accountable for overall practice performance Own end-to-end delivery across Operations and/or Technology ensuring client satisfaction Drive client delivery, financial outcomes, quality, and risk management Define measurable KPIs and build a sustainable, scalable delivery model Lead resource strategy, demand-supply planning, and capacity optimization Deliver against financial targets for the practice Develop leaders and teams while strengthening engagement, retention, and succession Required Skills Strong background in Health & Retirement solutions Proven expertise in: Delivery management (Operations / Technology) Client, stakeholder, and escalation management Financial planning, productivity, and utilization management Change, issue, risk, and quality management Strong people leadership capabilities: Coaching and leadership development Performance management and people routines Succession planning and talent pipeline building Excellent communication, influencing, and decision-making skills Strong analytical and problem-solving abilities Role Description The Senior Practice Manager is a working manager or manager of managers accountable for the overall performance of the practice and its members. The role owns all aspects of delivery-Operations and/or Technology-to ensure customer and client satisfaction through effective planning, execution, monitoring, and proactive risk management. This role defines success metrics, builds strong client relationships, and establishes a sustainable delivery model that meets or exceeds contractual performance standards. The Senior Practice Manager leads resource strategy, demand-supply alignment, and financial planning, while ensuring seamless transitions for new client implementations. The role also has full accountability for people and talent management, including performance assessment, leadership development, engagement, retention, and succession planning, while collaborating across service and performance teams. Detailed Responsibilities Client Management - 70% Client delivery and operational execution Financial management, productivity, utilization, and cost optimization Change, issue, and risk management Stakeholder and relationship management Quality management and continuous improvement People & Talent Management - 30% Coaching, leadership development, and career planning Performance management and people routines Engagement, retention, and succession planning Capability building, re‑skilling, and learning plans Role specific Skills & Knowledge Strong background in Health & Retirement solutions, project management, and technology/operations Ability to manage project plans, reviews, reporting and governance Deep understanding of system capabilities and functionality Ability to lead in an environment with changing and competing priorities Strong coaching, feedback, and influencing capabilities Education & Certification Graduation degree as applied Work Experience & Eligibility US Benefits domain and Benefits Administration Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com . Alight requires all virtual interviews to be conducted on video.

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