Nationwide Shared Services Program Manager

About the role

The ACLU seeks applicants for the full-time position of Nationwide Shared Services Program Manager in the Business Operations and Support Services Department. This is a full-time hybrid role with in-office requirements of two (2) days per week, or eight (8) days per month from one of the ACLU's National office locations in New York, NY, Washington, DC, or San Francisco, CA . Remote candidates may be considered for this position. The Business Operations and Support Services department, in the office of the Chief Operating Officer, works to enable organizational and operational effectiveness by partnering with ACLU staff across the enterprise to provide business solutions, training, physical space planning, facilities operations, capital projects, records management and archives services. The department continually evaluates operations to maximize resources, mitigate risk, and achieve the organization's strategic goals. This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU).

Responsibilities

• YOUR DAY TO DAY
• Program Structure
• Identify opportunities for coordination and process improvement across National Departments and Affiliates to reduce redundancies, bridge gaps, and strengthen service provision.
• Navigate operational coordination within a federated structure that includes independent Affiliates with varying governance and operational frameworks.
• Operations and Service Delivery
• Identify areas for operational enhancement to support program goals, develop solutions, and assist implementation.
• Coordinate ongoing work for current and emerging Affiliate Service operational programs.
• Develop policies, Standard Operating Procedures (SOPs), and training materials.
• Track program effectiveness, identify operational pain points, and support continuous improvement of shared service delivery.
• Manage, oversee, and support cross-functional operational solutions including assessment and evolution of practices over time, such as contracting and project planning coordination to reduce duplication, clarify workflows, increase transparency, and strengthen coordination between National teams.
• Serve as support to National Department program managers for Shared Service program issues.
• Serve as a point of contact for Affiliate stakeholders on Shared Service Program matters, facilitating touchpoints to gathering feedback, supporting Affiliates and National teams in navigating operational questions and service processes, and communicate programmatic updates.
• Develop, implement, and manage technical solutions which bolster Nationwide Shared Services program management and program coordination.
• Support operational solutions that are adaptable to Affiliates of varying size, capacity, and operational complexity.
• Support change management efforts related to new systems, processes, and operational improvements, helping National teams and Affiliates navigate implementation and adoption.
• Communications
• FUTURE ACLU'ERS WILL
• Be committed to advancing the mission of the ACLU
• Center and embed the principles of equity, inclusion and belonging i

Benefits

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