Automotive Service Manager

Responsibilities

• Lead and develop a team of advisors, technicians, and support staff
• Drive customer retention through elite-level service and follow-up
• Monitor and improve key performance metrics (ELR, CP/RO, hours per RO, CSI, warranty performance)
• Maintain strong manufacturer compliance and operational standards
• Oversee scheduling, workflow, and shop productivity
• Collaborate with parts and sales departments to maximize overall fixed ops performance

Requirements

• Proven experience as a Service Manager in a high-line or luxury dealership environment
• Strong understanding of manufacturer warranty processes and compliance standards
• Demonstrated ability to maintain exceptional CSI scores
• Experience managing advanced diagnostic teams and complex repair environments
• Deep knowledge of fixed operations financials and performance reporting
• Leadership style that balances accountability with team development
• Professional presence aligned with a premium brand experience
• We offer best in class industry benefits:
• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Benefits

Additional Information

Dealership: L0823 Subaru of Sterling Subaru of Sterling Now Hiring: Automotive Service Manager/ Fixed Ops Manager We are seeking a proven leader to oversee and elevate our service department at a well-established dealership. This opportunity for a driven professional who understands what it takes to deliver exceptional client experiences while maximizing profitability, efficiency, and team performance.

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Company Intel

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